I’m very impressed with the ease of ordering, prompt shipping, and after purchase follow up provided by WarmlyYours.
Took a while to figure out that in order to use the timer I needed to push the button on the actual towel warmer to turn on the heat. I live in NYC so space is at a premium. Could have used a narrower rack that was taller
Have not installed yet as renos are not happening until November. Will submit a review then. Thanks
I love having easy access to turn on the towel warmer via wi-fi.
I was sent the wrong part but they quickly sent out the proper switch when we contacted them. It was an issue returning the incorrect part but we finally just mailed it back. The staff was very helpful and professional throughout. I did purchase a five pack of the same switch for less on Amazon
We were so pleased with both our towel warmers and WarmlyYours customer service three years ago that we recently purchased additional towel warmers for installation in the construction of our new home. Customer Support is unsurpassed.
While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice . It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.
Thank you very much for taking the time to provide this review. We really do use these as opportunities to grow and learn from the people who are actually using our products, like yourself. You're absolutely right about overheat protection which is why, over the last couple of years, we've worked to onboard that feature for nearly every single one of our towel warmer models. I also want to be very clear that we make every effort to repair the towel warmers that are sent in as returns or for warranty replacements--not only as a matter of "good business" but also because we take our environmental responsibilities very seriously. Again, we really appreciate your feedback and we hope you'll give our (now overheat protected) towel warmers another chance in the future.
The warmer was easy to install. Warms quickly, not too hot. Towels feel delicious.
We have loved our towel warmer Since we remodeled the bathroom almost 6-7 years ago. When it stopped working we were sent very clear instructions on troubleshooting the switch and when it was determined it was just natural wearing out of the heating element I thought it be a pain to replace it. But it was almost plug and play with a few tools for someone not very mechanically inclined. Our customer service was excellent helpful and courteous across the board. If this one wears out again we replace it with the same kind and if we add an additional one to the other bathroom we would absolutely stay with the same company. These simple luxuries make daily life delightful and are well worth a basic investment. They also dry the towels nicely so there is no funky smell.
Thank you Family Mathew! I'm very happy to hear that our customer service and tech team have served you well! And I hope your replacement towel warmer serves you for many years to come. Bye Bye funky towel smell - hello warm, comfy towels :) - Julia Billen
Such a Quick response, we bought another one, our fourth.
The Towel Warmer product is excellent, and was recommended to me by several Contractors. Unfortunately, the Towel Warmer unit that I received was damaged. However, the WarmlyYours team did an Outstanding job in terms of quickly following up and resolving the situation to my complete satisfaction. I understand that units can be damaged in Shipping & Handling. What matters is the recovery. I can now highly recommend WarmlyYours, both for their product and outstanding customer service!
Our master bathroom is always freezing! We live in one of those homes that doesn't have a bathroom door in the master bedroom. So, when we decided to remodel, I was all about doing something to make the area warmer. (You wouldn't think this is something to worry about in SoCal, but it is!) We talked about building a door to keep the heat in, but that was going to be a big job and we weren't sure we would like another door, in a small space. I started investigating heat panels as a different option and found WarmlyYours online. Our contractor had never heard of the panel, but was game to install it. I bought the timer switch to go with and we had it hardwired in. Wow, what a difference it has made! Not too hot, just enough to take the cold edge off. The panel looks great on the wall; we are so happy to find this unique answer to our remodel problem. I would (and have) recommend these radiant heat panels to anyone.
I recently replaced the switch on my towel warmer that has not been working for months. I was amazed how easy this repair was and the cost of the part was economical. Thank you WarmlyYours!
I love, love, love my towel warmer. It adds a big of extra warmth when I get out of the shower and wrapping myself in a warm towel feels wonderful. I'm so very happy with my towel warmer and will always have one. Purchasing from WarmlyYours was easy and the and the staff helpful. I got my warmer in a few days from the time I place the order and I'm very pleased!
Great size, for a small space. Installation was simple, and straight forward.
We have been working with WarmlyYours for over 20 years and they have provided great products and timely responses. They will service you well.
Easy to install works great.
I ordered replacement brackets for a swivel towel warmer I bought 5 years ago. The brackets fit perfectly. I hope that WarmlyYours will consider producing this swivel towel warmer in bronze/brown in the future.
Towel heater was relatively easy to install. I definitely recommend a timer switch. We cannot do without the towel warmer. Highly recommend “WarmlyYours”.
It works as described. However, it was quite a task to get the faceplate on. Something that you should address. Ms Jennifer Melus, was very helpful when I had to order the control box and plate. It should have been included?
We apologize Anthony that your timer was not included in the box that you purchased from Overstock. I'm happy Jennifer was able to get that to you quickly and offer you a discount coupon for your next order. We truly appreciate your feedback and your business. - Julia Billen (Owner)
This company is great bought a towel heater 5 years ago from Costco and but have not yet opened the box, my reno were postponed. The box was missing a part and when i called their customer service they handle the situation quickly. THIS IS A WOW for me. great product and service. thanks
My experience was great dealing with WarmlyYours. Very knowledgeable and friendly.
This is the second purchase from WarmlyYours - different home. The first purchase was a hard wired one. The problem was that the timer display stopped working and I did not want to buy and install another one. This one is a plug in. I attached it to a 24 hour timer and I am happy. The first one is about ten years old and working great except for the timer. I just keep it on 24/7.
Very helpful on the phone. They found the parts I needed and I received them quickly.
Excellent product and works as advertised. Definitely would recommend this warmer