Customer Reviews for Relay with built-in transformer 120V+Floor Sensor


35 Reviews
Mary is the best

I’ve been working with Mary for a number of years. She’s been nothing but helpful patient and caring. As for the product I’ve never had a problem installed many thousands of square feet and will continue using it in the future.

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Steve J. | San Diego, CA
December 02, 2023

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Great

Lyn helped out tremendously when I needed a replacement heat mat for the one I damaged

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Bob R. | Mountain Brook, AL
October 19, 2023

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Warmly staff was very helpful in selecting the correct items

Warmly staff was very helpful in selecting the correct items to purchase for my project. The instruction booklets were very clear and made installation straight forward. Everything worked without any issues. Thanks

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David D. | Vashon, WA
August 11, 2023

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Great service

Great product and easy to install.

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Nick P. | Richmond Hill, ON
May 28, 2023

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Cozy Toes!

I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.

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Anonymous | Albuquerque, NM
March 06, 2023

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I hate my heated floor - Said nobody ever!

Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)

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Kory N. | Portland, OR
February 19, 2023

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Great product, great customer service

The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.

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Caroline Y. | Gloucester, ON
February 14, 2023

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Great Customer Service

Ordered a new thermostat cable for my new mat. Service was great and the shipping was very quick.

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Allen B. | Brighton, MI
January 30, 2023

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Easy, Peasy

Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.

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Krista F. | Naperville, IL
January 16, 2023

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Kerilyn Merritt ROCKS!

I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!

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John P. | Westerly, RI
December 27, 2022

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Works Great

As part of meeting our goal for all electric heat, we found after installing heat pump splits in adjoining rooms, that we still had to kick in the gas heat to bump the kitchen warm enough. Installing WarmlyYours heating elements under a new floor surface did the trick nicely.

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James S. | Gloucester, MA
November 21, 2022

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Best customer service ever!

To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.

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Edward T. | Spokane, WA
October 24, 2022

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Great Company!

I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours

Response from WarmlyYours:

Thank you for your review. I'm glad we were able to get your problem sorted and that your is floor up and running. Here is a link to the install manual for your reference.

Item Reviewed:
Dina V. | Joliet, IL
October 17, 2022

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Just the right item...Great Company

I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours

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Dina V. | Joliet, IL
October 17, 2022

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Wish we did it 15 years ago

Adding the radiant heat to our bathroom floor was the best improvement we have done in out house in years. It changed our late night winter trips to the bathroom. The floor was always freezing and even stepping out of the shower was a shock to the senses. Now its a pleasure to feel the warmth. The customer support is very helpful and thorough which is rare today. I had a condition where the floor would not go above 83 and I assumed there was a problem with the install. I spoke with a rep for a long while about this problem. An hour later i received a call advising me to check if the thermostat was set to laminate flooring instead of tile. It was. Problem solved. I highly recommend WarmlyYours if you are considering radiant flooring.

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Questar W. | Riverhead, NY
April 18, 2022

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Great product and customer service

The floor heating cable was simple to install and works great. Troy’s customer service was awesome as always and the turnaround time on his floor layout was very prompt. Delivery of the heat cable and thermostat was very fast also, only took a couple days.

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Prometheusbuilders | Minnetonka, MN
April 09, 2022

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Customer loyalty

I really appreciated the dicount given for a return customer. The mat came in a little smaller than I was expecting based on the drawings but in the end it all worked out fine and the floor is nice an warm.

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Thomas C. | Garden City, NY
January 18, 2022

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Not as intimidating as I thought

Worked with Justin throughout the process and things went very well. Even though there were a few mistakes on my part we were able to work through them. Be sure your layout you provide is accurate!! Submitted a diagram of my new bathroom layout and received the plan for how to layout the mats. After paying, received the kit and instructions. Pretty much follow the instructions. If you are a DIY person with a bit of electric know-how, this is fairly easy. Things to look out for - be sure to use the squawker when laying the mat to assure you don't break it. Have a decent glue gun to hold down any wires when you have to work around something. You can also use the gun to stick the mat better to the floor. An open wall makes the wiring go a lot easier. Otherwise, you need to be proficient in snaking a wire through a wall. The only hiccup was the electric box provided. The thermostat does not fit easily; an extremely tight fit to the point that without a lot of force, I couldn't get it to fit before even trying to install it. Right out of the box, things did not fit easily. There are better and larger plastic boxes you can get at Home Depot or Lowes. It needs to be LONG not wide. My suggestion to WarmlyYours is provide a bigger box or give an option to exclude the package sold without the electric box pieces. All in all - worth the price and the effort.

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Anonymous | Hampton, NH
December 15, 2021

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Very good product. Easy installation.

Very good product. Easy installation.

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Anonymous | Denville, NJ
December 04, 2021

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Fast delevery

Very fast delevery

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Yves B. | L'ancienne Lorette, QC
September 07, 2021

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Every online purchase experience should be this great!

Outstanding support every step of the way. Customized installation plan based on the floor plan I provided made the installation process a breeze. I received a note from the support team shortly after the product was delivered, but I never needed to reach out to them because it was all so well documented. I just installed the thermostat today, and it was easy to set up and use. Looking forward to some cool weather so I can really appreciate the warm bathroom floor.

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Cliff H. | Durango, CO
August 09, 2021

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Seems like inexpensive insurance

Since the thermostat requires an infloor sensor, having a backup installed seems like a smart move.

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Cliff H. | Durango, CO
August 09, 2021

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Everything was perfect

I do many bathroom jobs as I am a general contractor. I always use your products because they are the best! The technical services are the best. My salesperson ( Mary Godawa ) is a professional, individual who is a very helpful pleasure to deal with!

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Doug H. | Rochester, NY
August 08, 2021

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Thermostat

Easy to install AND program thermostat. It's great

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Anonymous | Olympia, WA
July 12, 2021

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Great Service and Support

Great support, price and outstanding documentation including installation guide (visual and instructions).

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Anonymous | Westfield, NJ
June 23, 2021

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