Great product, great service and great customer support
Works good, easy application
It is great when you have a company that will stand behind their products. They will take time to make sure that you are 100% happy with your purchase
We purchased a refurbished unit to control the underfloor heat in our bathroom. The product arrived promptly, was easy to install, and has been working flawlessly for months.
Mary was extremely helpful and guided me to all the products I would need. Great service and great products!
We have received prompt service and and excellent buys. This particular order has not been installed, but we have bought from you many times and received shipments promptly, and the products were as described and worked well.
I purchased 2 heated flooring kits for a double bathroom renovation. I was happy with the correspondence from the company, the price was fair and the layout they supplied for running the cable was extremely helpful. Product came in 2 days after order was placed. My clients are happy and so I will be using this product for our next renovation.
When buying you first home, cost is always a concern. Daniel was worried about the added cost of a heated floor because it seemed the realm of the wealthy. After explaining of how economical the equipment really is compared to the impact on resale value he was convinced to give it a try. He absolutely loves his floor and talks about it constantly. He now claims he will never do a bathroom floor without it.
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
I am sure there are other systems out there but none that are customized right down to the cut and corners and they supply a diagram to illustrate how to lay this out. Well worth the reasonable investment
We splurged on this thermostat and haven't regretted it. The screen is nicely lit and even provides a dim night light for the bathroom. Super easy to set up and very happy overall.
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
Product works as advertised
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Excellent customer service on the front end. Easy to navigate website with very helpful support for DIY installations. We love our new thermostat.
Bought my current home 7 years ago with already installed heated marble bathroom floors and the thermostat appeared to go out....in winter😳😳😳. Wasn't sure how to manage it as I'm separated from my husband and have been forced to manage things I had previously relagated as a "male" duty. When the device arrived I was unable to figure out how to get it installed....and called a helpline on a Sunday😬😬. And to my surprise, an actual person picked up the phone ❤️❤️. A technician called a day or two later to address my concerns, but I was on the road driving and unable to explain adequately the challenges I had faced attempting to install it😣😣. The technician forwarded me a video instruction guide and assured me that if this was insufficient to allow for successful installation, then he would gladly accept my phone call back. The video was EASY to understand and in under an hour the thermostat was successfully installed and I've been enjoying heated floors in January AGAIN....thank God!!! And thanks to WarmlyYours!
These network controls are simple for the homeowner to understand and work with. I have never had a call back to reeducate an owner, reprogram or replace them. I use these on all of our projects.
Easy to install yourself.
The flooring was super easy to install when we re-tiled our bathroom! Customer service gets a 10/10, and it’s a great value for the cost. Paying a contractor to do it would have easily doubled our expense.
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
As always Jenn West is always a pleasure to work with! I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn
After 7 years my old thermostat died. I called WarmlyYours and got help. They were great! Jeff Burnett explained the prices of new thermostats. I ordered one and it has been installed. I can tell you that the time without it was not good. I love my heated floor!
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.