Installation and Repair Parts Reviews
Not sure why I was even worried. Great experience!
Chris J. | Vaudreuil Dor, QC
I am handy but never installed a heated hardwood floor. I submitted my layout with measurements and got back a custom floor plan indicating how to install; breaker, load, spacers and where I should start. More than half way thru rolling out more than 750 feet of wire, I thought I was going to have too much which would if been a problem. But it was perfect! I was just 3 inches short but likely due to my spacing. During our first winter, the product worked great. Our kitchen was so comfortable and evenly heated. No more electric baseboards with heat at either end of the room.
Great product, great service and great customer support
Anonymous | Flower Mound, TX
Great product, great service and great customer support
Awesome customer service
Larry H. | Scarborough, ON
It is great when you have a company that will stand behind their products. They will take time to make sure that you are 100% happy with your purchase
Excellent
Noah V. | Lisle, IL
Mary was extremely helpful and guided me to all the products I would need. Great service and great products!
I purchased 2 heated flooring kits for a double bathroom reno
Pine R. | Ottawa, ON
I purchased 2 heated flooring kits for a double bathroom renovation. I was happy with the correspondence from the company, the price was fair and the layout they supplied for running the cable was extremely helpful. Product came in 2 days after order was placed. My clients are happy and so I will be using this product for our next renovation.
Cozy Toes!
Anonymous | Albuquerque, NM
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
Great customer service
Tammy M. | Baldwin, ME
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
I hate my heated floor - Said nobody ever!
Kory N. | Portland, OR
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Great product, great customer service
Caroline Y. | Gloucester, ON
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Great Customer Service
Allen B. | Brighton, MI
Ordered a new thermostat cable for my new mat. Service was great and the shipping was very quick.
Easy, Peasy
Krista F. | Naperville, IL
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
Great product. Worth the price
Anonymous | New Tecumseth, ON
Easy to follow instructions. Splicing kit kept my wife extremely happy!
Kerilyn Merritt ROCKS!
John P. | Westerly, RI
I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!
Great customer service and support from Jenn. Knowledgeable u
Ed I. | Seattle, WA
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
Outstanding service
Buzz M. | Lake Zurich, IL
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!
Works Great
James S. | Gloucester, MA
As part of meeting our goal for all electric heat, we found after installing heat pump splits in adjoining rooms, that we still had to kick in the gas heat to bump the kitchen warm enough. Installing WarmlyYours heating elements under a new floor surface did the trick nicely.
Worth every penny!
Chris D. | Cloudcroft, NM
I’m a DIY retired surgeon. Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.
Thank you for your review. Over the years, one of the most requested features for a floor heating product has been "the thinner the better". Because of that, we have made the custom mats as thin as we can. The mat is approximately 1/8" thick. To reduce the height of the mat, it is important to use a 1/4" x 1/4", or similar, square notched trowel to adhere the mat to the subfloor. Use just enough thinset to get the non-woven mesh to make solid contact with the subfloor. With this thin layer of thinset, we have had excellent results, with limited impact to the floor height.
Great product and easy to install. Warm bathroom floors are p
Mike H. | Flintridge, CA
Great product and easy to install. Warm bathroom floors are pure heaven
Best customer service ever!
Edward T. | Spokane, WA
To my knowledge this is my first ever review - but WarmlyYours (WY) earned it! My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.
Easy
Michael B. | Gurnee, IL
My installer liked the concept and looks forward to working with this in the future. So easy to install!
Great Company!
Dina V. | Joliet, IL
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Thank you for your review. I'm glad we were able to get your problem sorted and that your is floor up and running. Here is a link to the install manual for your reference.
Just the right item...Great Company
Dina V. | Joliet, IL
I got and installed a heated floor myself and followed all the steps in the installation but the papers never said to test the sensor which was bad and now under layers of thin set, mortar and tile. When I got the errors I called this company for help. Their tech walked me through many steps and we figured out the problem. He recommended a replacement sensor and how to install it. We replaced the sensor and now the floor works great!!!! Thank you WarmlyYours
Excellent Service
Alexander M. | Elizabeth, NJ
The product speaks for its self and the service is excellent.
Great product. Easy to quote, easy to order and arrives quick
Rick G. | Telford, PA
Great product. Easy to quote, easy to order and arrives quickly. Staff is always helpful. Most important, our customer loves their new heated floor!