Installation and Repair Parts
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Customer Questions & Answers
Installation and Repair Parts has 21 Questions and Answers.
How do I work with my electrician to install WarmlyYours electric floor heating?
While WarmlyYours electric radiant floor heating systems are typically installed by your floor covering contractor, a licensed electrician is recommended for the final thermostat hook-up. With every quote, we provide an Installation Plan layout, together with an electrical plan that has all the info required for the electrician.
How can I determine what I need for my floor heating project and how can I find out what my floor heating system will cost?
You can use the Instant Quote Tool, which gives you many options for your floor heating coverage. Use this interactive tool to design your room online and receive an instant quotation with product recommendations, rough-in and installation kits, cost of your control, etc. Planning your floor heating project is made easy when using our Instant Quote Tool.
Send us your floor plan or fax it to (800) 408-1100 and we will send you a quote, product recommendation and a free custom installation plan for your project.
What type of flooring can I install along with an electric floor heating system?
WarmlyYours’ TempZone™ product is most commonly installed under tile, stone, and marble flooring, but can also be installed under many other popular floor covering options such as hardwood, vinyl and linoleum. We also have our Environ system, which is an electric floor heating product as well and is specially designed for installation under carpet (in the U.S. only), laminate and floating wood. WarmlyYours can accommodate any flooring type with either of the electric radiant floor heating products that we offer. If your flooring type isn't listed here, just give us a call at (800) 875-5285 and we will be happy to discuss it with you.
How do I know if I am installing my electric floor heating system properly?
Please keep in mind that you must check your electric floor heating system with a digital ohmmeter in conjunction with a Circuit Check™. Take an initial reading as soon as you take the product out of the box to verify that it is within -5% / +10% of the values stated on the product’s label. This will give you a basis of comparison for future readings. Take a second reading once you have positioned the system to match your custom installation plan. It is also advisable to take an additional reading in the middle of the tile installation, just to make sure that the Circuit Check™ is doing its job. Then, take a final reading when you are finished with the floor installation and are ready to hook up the thermostat.
The Circuit Check™ is a tool developed by WarmlyYours to give you peace of mind and ensure trouble-free installations. Simply hook up the cold leads to the tool while you position the system to match your custom installation plan.
The Circuit Check™ will continuously monitor the continuity of the circuit during the installation of your system and during the installation of your flooring. The Circuit Check™ beeps immediately when a short in the system is detected, alerting you to a potentially damaged cable in the area you are working, before you lay the tile over the electric floor heating system. The WarmlyYours technical support team is available 24/7 to provide assistance if the alarm sounds, or if you would have any questions during your installation.
If I have extra cold lead wire, can I trim off what I don't need for my installation?
Yes. Unlike the heating cable for electric floor heating, the cold lead wires can be trimmed.
View all 21 Questions and Answers
Installation and Repair Parts achieved an average rating of 4.9 stars with 222 reviews by our customers.
Anonymous, Albuquerque, NM on 03/06/2023
I enjoy heated floors so much. This is perfect in my small bathroom. Makes for warm feet in the middle of the night, early morning.
Great customer service
Tammy M., Baldwin, ME on 03/06/2023
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
I hate my heated floor - Said nobody ever!
Kory N., Portland, OR on 02/19/2023
Customer is super happy with it and the install went flawlessly. Great coverage and no cold spots. With the curb less shower pan the floor is warm everywhere. :)
Great product, great customer service
Caroline Y., Gloucester, ON on 02/14/2023
The team at WarmlyYours is amazing. They are responsive, helpful and professional. The engineered plans are very useful as well and the prices reasonable. We would definitely use them for our next heated floor project.
Great Customer Service
Allen B., Brighton, MI on 01/30/2023
Ordered a new thermostat cable for my new mat. Service was great and the shipping was very quick.
Krista F., Naperville, IL on 01/16/2023
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
Great product. Worth the price
Anonymous, New Tecumseth, ON on 01/15/2023
Easy to follow instructions. Splicing kit kept my wife extremely happy!
Kerilyn Merritt ROCKS!
John P., Westerly, RI on 12/27/2022
I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!
Great customer service and support from Jenn. Knowledgeable u
Ed I., Seattle, WA on 12/12/2022
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
Buzz M., Lake Zurich, IL on 12/12/2022
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!