Customer Reviews

The thermostats that I ordered arrived on time.

I got support from the support group. Answered my questions and sent me a link to a video on installation. It was an easy DIY project once I watched the video. This was a much needed upgrade to my system.

About every 5 years or so, I have to replace the thermostat.

Before ordering a replacement, WarmlyYours responsibly wants to ensure the problem is with the thermostat, not the wiring in the floor. The technician first wanted an Ohm reading so we had to buy an Ohm meter. Then we couldn't understand the instructions on how to take a reading and ended up calling an electrician just to take a reading so we could buy a replacement thermostat. We wound up spending twice the cost of the thermostat when we could have just bought the thermostat and installed it ourselves. That said, I am very happy with my WarmlyYours heating. I just wish it wasn't so complicated to order a thermostat.

Simple installation and it works great.

This is a beautiful product and I highly recommend the towel warmer and WarmlyYours as a company.

Great to deal with!

Fast Delivery.

Easy to use - simply roll out, staple down, pour self leveler. Wait for tomorrow. This is a "required" upgrade to any stone tiled floor.

Great product and customer service.

We had a specific space in the master bath for this unit and it fit like a dream.

We bought the timer and it stays nice and warm for the time we need and then shuts off automatically.

From using their website, to initial over the phone sales enquires, to shipping times, the product itself, clarity of blueprints and written install instructions, ease of installation, right down to being able to speak with a tech for that added install assistance and peace of mind, THESE GUYS ARE AWESOME!!!

This is a model company in how the customer experience should be! Some of the larger corporate giants certainly could take a lesson from WarmlyYours. I typically never engage in giving customer reviews. I simply believe that they should do their job, and I'll do mine. No one sends me a pat on the back and flowers because I have done a good job of paying for goods/services, so don't expect me to send adulations just because you did as you were expected to. HOWEVER, WarmlyYours has so exceeded my expectations, right across the board, that I just absolutely had to respond to them with this review. Many thanks for an overall exceptional shopping and installation experience!

I worked with Jenn West and she is extremely professional.

From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.

I worked with Jenn West and she is extremely professional.

From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.

I worked with Jenn West and she is extremely professional.

From start to finish, she makes the whole process simple and easy. The product is great to work with and if you ever have questions, customer support is great as well. Highly recommend.

From using their website, to initial over the phone sales enquires, to shipping times, the product itself, clarity of blueprints and written install instructions, ease of installation, right down to being able to speak with a tech for that added install assistance and peace of mind, THESE GUYS ARE AWESOME!!!

This is a model company in how the customer experience should be! Some of the larger corporate giants certainly could take a lesson from WarmlyYours. I typically never engage in giving customer reviews. I simply believe that they should do their job, and I'll do mine. No one sends me a pat on the back and flowers because I have done a good job of paying for goods/services, so don't expect me to send adulations just because you did as you were expected to. HOWEVER, WarmlyYours has so exceeded my expectations, right across the board, that I just absolutely had to respond to them with this review. Many thanks for an overall exceptional shopping and installation experience!

I have been using your product for years with no problems.This time I had a different type of installation with these TC-Strip- PC cable fixing.

This is not a very good type of fastener. Does not hold the cable very well and when fastening to the floor it does not hold down well

Ordering was very simple as I was helped through the process.

Product is very easy to navigate and set up. Works great.

I have been using your product for years with no problems.This time I had a different type of installation with these TC-Strip- PC cable fixing.

This is not a very good type of fastener. Does not hold the cable very well and when fastening to the floor it does not hold down well

Received the replacement thermostat quickly and got it installed.

Same footprint as the one from over 10 years ago. installation went smoothly. Floor has never missed a beat since then.

high quality items, simple to install on many floors and prelaid mats like ditra.

very simple controls and easy to use.

quality product I've been using for years

I bought a new thermostat for my heated floor system.

They helped me find the right thermostat and it was on sale.

I am on my second floor heating system with WarmlyYours as the provider under my contractor's recommendations.

Best decision ever both times: Quick & friendly sales, service, and delivery; Nice choice of controllers with attractive displays easy to use. I can't live without my warm floors (really) and WarmlyYours is a great company.

Worth the extra money for the WiFi

My contractor and I both were thrilled with the ease of installation, light weight and R value.

We put it under tile. First glued it to plywood with special product then placed thinnest, then put a NuHeat floor mat over, then more thinnest and tile on top. Next week we will install over cement floor with NuHeat mat and engineered wood on top.