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Customer Reviews

See what our customers are saying about their experience with WarmlyYours radiant heating products and support.

4.89
Based on 2,712 reviews
Rating Breakdown
5
(2,476)
4
(194)
3
(22)
2
(8)
1
(12)
2,712 customer reviews

in the fall of 2022 i installed a WarmlyYours system in my living room and dining room and they sold the thermostat and powermodule.

however I had previously installed a competitors product which did not come with a programmable thermostat. i ordered the same thermostats from WarmlyYours both for function as well as esthetics as it give to same look and funtionality for both the Kitchen floor as well as the Dining Room Living room.

I’m not a big account but Kerilyn treats as if I am.

IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!

The recent winter bomb cycle was the first real test of the de-icing protection.

It withstood the actual cold temperature, the added windchill factor and the high winds. It worked and stayed attached through it all.

The recent winter bomb cycle was the first real test of the de-icing protection.

It withstood the actual cold temperature, the added windchill factor and the high winds. It worked and stayed attached through it all.

I’m not a big account but Kerilyn treats as if I am.

IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!

I’m not a big account but Kerilyn treats as if I am.

IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!

We had a faulty part but with a call to the technical department a new part was arranged.

It came and worked perfectly. Thanks for great friendlysuper service.

The products are top notch!

Great service, easy to install and program

Some of the best customer service that I have experienced in a while.

My floor warming system was about 5 years old and quit working this year. I called the company and explained my issue. They first recommended that I perform an ohms test to determine if it was a floor pad issue at thermostat before sending me a replacement. After determining it was the thermostat, they recommended a newer unit and gave me a competitive price on the unit. During the installation process I called the technician to ensue that I was performing the installation correctly, even though it is straight forward. However, upon discussing with the technician, we determined that I had a 120 volt system and my original electrician, wired it 240 volt. It is amazing that the system did not burn out and is probably the reason that the thermostat burned out. I changed my breaker box circuit to 120 volt (actually had an electrician do it) and everything is working perfectly.

Great customer service and support from Jenn.

Knowledgeable understanding, and patient.

I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed.

My order was filled in record time and my customer was thrilled. Thank You!

Great customer service and support from Jenn.

Knowledgeable understanding, and patient.

I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed.

My order was filled in record time and my customer was thrilled. Thank You!

Great customer service and support from Jenn.

Knowledgeable understanding, and patient.

From the first phone call to the final repair we had the support and friendly patient service that was superior.

Thanks for that

WarmlyYours made it quite an easy purchase a replacement thermostat for our original installment.

They practice what they preach. They really do make you feel part of their community. Our floor heating unit had expired after close too ten years of steady use. I was helped through the process in purchasing a compatible unit for replacement. The unit arrived within days and in great condition from the shipper. We had a licensed electrician seamlessly install the new unit. We did have to call into service for a calibration question. Our call was taken and figured out within minutes. The touch pad on the unit allowed us to be up and running quickly. Much easier upgrade use from the new unit. Do yourself a favor and definitely give this company your attention, if you're in need one of the products they offer. Sincerely, a satisfied customer.

Customer service was outstanding in helping me find a replacement thermostat for my bathroom.

They answered all questions and the delivery was fast. installing the product was easy and the results fantastic! Thank you

Ordered a new thermostat and had some questions on how to hook it up.

Excellent customer service!

Great service, great company.

The folks I dealt with on the phone were very friendly, professional, and knowledgeable. Since I was replacing an older, discontinued model they gave me a 50% discount on the new one. I would definitely buy from them again.

Works great

Both the unit we received and installed, and the customer service are top rate.

It was a pleasure dealing with Mary and everyone else at WarmlyYours. The controller works great, and even serves as our new nite lite in the bath. Thank you and keep up the good work.

WarmlyYours was outstanding in checking in, answering my questions, and following up after the sale to make sure everything was working as I hoped.

I’ve not worked with another company that was so complete in their support!