Customer Reviews
Best service ever!
Mary was fantastic at listening and helping me find the best solution to melt ice and snow on my exterior stairs. Mary was kind and patient as this had many challenges and Mary worked through them all like a champ. We love our new system and love not shoveling.
Excellent support with planning, purchasing and technical help throughout the project.
I called to get information and spoke to Jennifer. After reviewing all the information on your company I sent a drawing , with the help of your on line tools , planners and Jennifer all the components were shipped by the end of the next day.. All went as planned. And promised. Jennifer really knows your product and is an asset to your organization. It’s refreshing to know that companies such as yours still exist. We had delays in construction , the system has been installed now for a few weeks, for well and we are ver pleased with the performance.
Excellent product with lots of detailed support
I installed a WarmlyYours floor during a bathroom remodel. It has absolutely ruined every other floor in my house. As soon as I step out of the comfort of my WarmlyYours heated floor in my bathroom, I am left with cold feet and overwhelming sense that I need to get heated floors for every square inch of my house. It is beyond me how I have gone so long without a heated floor. In all seriousness, this was a great product with even better support. The ordering process was simple and I really appreciated having a custom plan for my project. Looking forward to buying again and warming up the rest of my floors.
After 2 previous orders through Amazon Both orders were shipp
After 2 previous orders through Amazon Both orders were shipped the wrong size I had to call WarmlyYours directly to get the correct size shipped to me.
Excellent customer service and technical support. Easy to ins
Excellent customer service and technical support. Easy to install after consulting instruction manual and online videos. Thank you!
Warmly staff was very helpful in selecting the correct items
Warmly staff was very helpful in selecting the correct items to purchase for my project. The instruction booklets were very clear and made installation straight forward. Everything worked without any issues. Thanks
GREAT!
I don't normally write reviews but will in this case since all my experience with WarmlyYours, both product and Customer Service has been terrifc.
Excellence
The service i received was spot-on. It was a technical follow-up from an installation from a few years prior that involved an array of multiple heat matts. With their help, we troubleshot and resolved our thermostat controller issue.
My discussion with your phone representative allowed me to se
My discussion with your phone representative allowed me to select thermostat I wanted. It was very good and easy. The website made it easy to make my purchase. I received my purchase promptly.
Perimeter heat
I used these cables to keep a slab next to a freezer from getting condensate on the surface. They work great.
Great company with great product and customer service
This company was outstanding to work with. Dealt with any issues immediately and was a great product at a great price for our bathroom renovation.
Simple thermostat that works great.
I was never good at programming our original thermostat, so when it stopped working, I decided to go with a simple on or off thermostat. I works fine and customer service for the order and installation was terrific.
Simple replacement thermostat
I was never good at programming our original thermostat, so when it stopped working, I decided to go with a simple on or off type thermostat. Very happy with it.
Customer Service
Excellent. I called a number of times to get technical directions ( verbal and written) as to determining if my under heat wiring or wall thermostat had failed. Your staff was really helpful as I had no experience and didn't want to hire an electrician to trouble shoot and make the repair. The follow up on my issues was also much appreciated. Exceptional customer service!
Enjoying the towel warmer
The first warmer arrived damaged from shipping (poor packing). It took a couple of emails and phone calls to convince WarmlyYour to send out an exchange towel warmer. The second one arrived in fine condition. Installation was straight forward. It works well. Works be 5 start, but the exchange process was not as smooth as it should have been.
Great Service
We have 4 towel warmers and one had a switch problem. The service tech helped us finger the part and provided complete documentation to have it installed. All in a few days. Everything is working as it should. Helpful and prompt.
This is # 3 Towel Warmer
This one is yet to be installed in a renovated bathroom, however, the other two are fine. Our only issue is that if the time “in” is not cycled the warmer can sear the towel, ie. it gets too hot for too long. But we obviously like the warmer given that we cycle the on-off time properly.
VERY SATISFIED
This was one of the best experiences that I have ever had with the sales; technical support and overall customer service. The initial and second units received were unsatisfactory; however, the WarmlyYours representative continued to assist until the proper unit was found which gave the performance that was initially sought. This is customer service of the highest degree.
Fair
I had to return the towel warmer because it did not work properly. I realize it was a refurbished one but it had an electrical issue that was not caught before sending it out as a working product. No hard feelings on my end - just learned a lesson not to buy a refurbished product.
Great communication and quick
Product worked great, easy to deal with and staff was very helpful!
Malta Towel warmer
This is my second product of its kind from WarmlyYours. The first died after 7 years of non stop towel warming... so naturally went back to WarmlyYours for its replacement. Very speedy delivery and we are now enjoying warm towels for the foreseeable future. A great product and good service from WarmlyYours!
great value, awesome for DIY and worked perfectly
great value, awesome for DIY and worked perfectly
supper friendly and very helpful
ordering was great answered all the questions I had and asked questions to make sure i had everything i needed i felt very taken care of
Cozy towel warmer
We just finished our new on suite bathroom renovation and we had installed our towel warmer and we love it! The style is beautiful and fits perfectly. We couldn’t be happier with this product.