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Laticrete warranty info

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What is the Laticrete warranty on their floor warming product?

Laticrete has many confusing warranty documents.  They offer 5 years, 10 years, 25 years, and Lifetime.  What is lifetime?  What is 25 year?  They do not give much indication as to what qualifies and what doesn't.  

It appears that these 25 year and lifetime warranties will be in effect only if the customer uses ALL Laticrete products in the install, and these products are listed on the warranty document.  

 Here is the Lifetime:

"For this limited warranty to apply, the applications that comprise the installation must be performed with the products listed in this document for each applicant (refer to chart)."

As the sole and exclusive remedy for a breach of this limited warranty, LATICRETE will pay for the replacement of its own products and replacement of finishing materials, as well as for the replacement installation, but LATICRETE will not pay more for the replacement, calculated on a square-foot (square-meter) basis, than the original purchase price of the portion being replaced. LATICRETE will not pay for replacement of any portion of the installation that is not proven to be defective*. In the event that the sole and exclusive remedy described above fails of its essential purpose, the liability of LATICRETE is limited to the monetary value, on a square-foot (square-meter) basis, of the original purchase price of the portion being replaced.

This warranty if for refund of original price.  Nothing else.  

Here is the 25 year:

EXCLUSIVE REMEDY The sole and exclusive remedy for a breach of this limited warranty is replacement of the LATICRETE product that is proven to be defective*. In the event this sole and exclusive remedy fails of its essential purpose, the liability of LATICRETE is limited to the return of the original purchase price. https://laticrete.com/~/media/...


Here is a link to the warranty page:  https://laticrete.com/support-...

Written by Scott Rosenbaum
Posted on
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