Customer Reviews

Jeff Burnett was my customer support technician.

From the very beginning he was extremely astute as well as patient in walking me through each individual process. I've dealt with many people over the years that were woefully undereducated and incapable of helping others in an efficient manner. Your support team is superior to others. I also believe Scott answered on one phone call

Not only does the towel warmer heat my towels it warms the

The surface of the panel averaged 170° F.

The front of my shins (about 1.2 feet away) showed 88° F on my temperature gun. I bought this as a gift for my wife to keep her feet warm under her desk. She kept it in her office for 2 days and brought it back home because it didn't warm her feet after an hour of sitting in front of it. The price to upgrade to the larger size is very cost prohibitive especially considering the dismal performance of the smaller panel. Spend your money elsewhere for warm feet.

i contacted Warmly Yours customer service on line and was astonished with the timely and detailed response I received.

It was spot on addressed the problem I was having. Receiving a follow up to ask if I needed anymore help was frosting on the cake. GREAT Customer Service! Thank you Hamidullah Sakhizada for the follow up.

We travel a lot and when staying in upscale hotels, I love a nice hot towel on a cold day.

I'm stunned at all the positive reviews - my Warmly Yours towel warmer barely gets them lukewarm. I spent a lot of money having an outlet added to hardwire the rack in our bathroom. All for nothing.

It was very helpful and fast , I pick up the part

Great product, heated floors are the best.

We've enjoyed ours for over 20 years and have replaced one thermostat, which was easy and works fantastic

Good product selection and prompt delivery!

Highly recommended!

I don’t write reviews but the service from Warmly Yours was unique in my experience.

There was follow up at every level. It wasn’t necessary but they offered to Zoom with me to help troubleshoot the problem. There was little $$ incentive for them but they just delivered remarkable service because they wanted to. I highly recommend them.

Very helpful call w/a technical advisor.

Not only does Warmly Yours sell great products, their customer support team is WORLD CLASS.

I purchased a replacement thermostat for a heated floor. There were some intial problems getting the themostat to set the floor to the desired temperature. The tech support team at Warmly Yours took numerous calls from me until we resolved the issue, which was a bad floor sensor. Their tech support is super knowledgeable, very friendly, and customer focused!

I needed two new thermostats for our heated floors and the company they were origianally purchased from was no longer in business and the model was discontinued.

I called WarmlyYours and spoke to Jeff in technical support and he spent a lot of time researching what I had to find a replacement that would work with our system, and then he helped me order it and talked through the set up with our electrician, and the new thermostats are working great! Kudos to Jeff for providing such amazing support!

excellent responsive service

Fantastic customer support.

They helped me find the right replacement thermostat for my radiant heat, sent installation materials, and then emailed me to make sure everything went well with the installation. Above and beyond support. thanks so much.

I called Warmly Yours service line on a Saturday Night and they actually answered with a real human, connected me to a technician, and after a quick few minutes of troubleshooting they determined what I needed and had a replacement part to me within a few days.

I was shocked this went as smooth as it did. Will definitely be buying more of this product in the future becuase of the great technical support.

Very helpfully and knowledgeable on products

Best support possible.

The support I received from Jeff along with the follow up emails and phone calls was second to none. The support was something you never receive or even hear about this day and age.

Jeff was absolutely fantastic, solved our problem, great job

The thermostat is somewhat difficult to program.

Haven’t actually used the system yet as we haven’t moved into our new bathroom. Once we move into the space, we will be able to rate the system better.

product works great; support was great; even with the basic controller from them as well, it works amazing.

In 2024, I completed a mini remodel of my wife's bathroom, with the intention of installing a towel warmer.

Which she had been wanting for many years. Finding one that was made in the U.S.A. of quality products was a challenge. Everywhere I looked, companies were offering low-quality, Chinese products. Of all the companies that I came across during my search, WarmlyYours.com was the only company that was selling UL Listed products with an A+BBB Rating. Once I discovered WarmyYours.com, I easily located a towel warmer that met my wife's style and the specific space requirements for her bathroom. I was extra thrilled to learn that the company was owned by a woman. The towel warmer's installation guide and specifications were available online, making it easy for me to confirm that the towel warmer would work for her bathroom before buying it. The ordering process was simple, and the towel warmer shipped the very same day. I also received an actual phone message from a real human account manager, who spoke English very well, letting me know my unit shipped and support was available 24/7 if I needed any assistance. That was a refreshing touch. I received the towel warmer a few days later in excellent packaging. Installation was very easy. The installation instructions were well written and easy to understand. I also found installation videos on the company's website, which I found helpful. The product was made of quality materials and is put together solidly. I found the installation to be easy. My wife has been using the towel warmer for nearly a month now and absolutely loves it. Which she has been telling me after just about every shower or bath she has taken since I installed it. I highly recommend this towel warmer and this company.

We had Warmly Yours Radiant Flooring installed when we completed our upstairs remodel in 2016.

We had installed a larger, primary bathroom above our garage and knew the tile floors would be terribly cold, especially during our snowy winters in Virginia. We did the research and eagerly chose Warmly Yours radiant flooring to solve our dilemma and it worked just as expected! 9 years later, we remain extremely happy with the product and it’s working beautifully, as intended.

much more user friendly than the original from 15 or more years ago.

Customer service was great. Would have given a 5 star except the shipping and product would have been at least $50 cheaper from other outlets. I relied on your advice, so I guess the $extra cost gave me piece of mind.

We installed heated floors in 2009 using WarmlyYours products and when a thermometer conked out, they helped resolve the issue quickly and with no fuss.

A real pleasure to deal with!