Customer Reviews

Both the unit we received and installed, and the customer service are top rate.

It was a pleasure dealing with Mary and everyone else at WarmlyYours. The controller works great, and even serves as our new nite lite in the bath. Thank you and keep up the good work.

WarmlyYours was outstanding in checking in, answering my questions, and following up after the sale to make sure everything was working as I hoped.

I’ve not worked with another company that was so complete in their support!

WarmlyYours was outstanding in checking in, answering my questions, and following up after the sale to make sure everything was working as I hoped.

I’ve not worked with another company that was so complete in their support!

Thank you for the responsive phone and chat consult in choosing a replacement thermostat for my WarmlyYours heated bathroom floor.

I'm very happy with the upgrade, and with the experience I had working directly with you.

I got this as a replacement to mine that stopped working and so far its great.

It's attractive, quiet, and easy to program. Was installed very easily as well.

As always Jenn West is always a pleasure to work with!

I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

As always Jenn West is always a pleasure to work with!

I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

As always Jenn West is always a pleasure to work with!

I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

As always Jenn West is always a pleasure to work with!

I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

It is working great and a lot easier to set up and use.

I love it.

As always Jenn West is always a pleasure to work with!

I NEVER have to worry about my product showing up and being wrong. She is always very helpful and makes for a great working environment. Thanks Jenn

The towel warmer arrived on time and in perfect condition.

It was easy to install and works exactly as the description stated. Everyone should have one! or two!

After 7 years my old thermostat died.

I called WarmlyYours and got help. They were great! Jeff Burnett explained the prices of new thermostats. I ordered one and it has been installed. I can tell you that the time without it was not good. I love my heated floor!

After ten years the thermostat for our floors stopped working.

They offered me a deal on a better one. Received and installed within minutes. Working again. Thanks!!!

I’m a DIY retired surgeon.

Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.

I’m a DIY retired surgeon.

Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.

I’m a DIY retired surgeon.

Over the years I’ve tiled entire bathrooms, kitchens, rec rooms, laundry and utility rooms maybe 40 times. I’ve done three heated floors, twice with WarmlyYours products. This go around I used the WY Custom Matt offering which is not well represented on their website. The Matt material looks and feels like landscape fabric. The heating wires are sandwiched between a layer of fabric on each side. The Matt is cut according to the precise floor plan that you provide. My floor plan had a number of corners, etc so I felt the custom mat was going to be easiest to install. Only one hint to share . Use ALOT of thin set between the mat and tile. Otherwise the tiles will seat on top of the wires and you will have issues with tiles teeter tottering on the wire and even after the thin set cures there can be enough movement still on the tile that your grout will pop out. This is tough to remedy later since you run the risk of damaging the wires if you try to pull up tile that is stuck to the mat. The toothed trowel bumps ove the wires as you spread the thin set creating an uneven bed of thin set. The day they come up with a mat that has a consistent thickness they will have a true winner.

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service.

They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service.

They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service.

They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

Shopped around at big hardware stores but WarmlyYours offered a greater selection and terrific customer service.

They were very responsive to questions, and helped me with an exchange when my original purchase was slightly oversized for our sunroom. They were also helpful with my contractor handling questions he had about the installation. The radiant heat in our sunroom floor has made the space so enjoyable during this cool fall season.

I started my project done a difficult path.

these folks help me out of my dilemma and steered me in the right direction. don’t be afraid to use their assistance they really know their stuff.

To my knowledge this is my first ever review - but WarmlyYours (WY) earned it!

My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.

To my knowledge this is my first ever review - but WarmlyYours (WY) earned it!

My wife and I (66 and 67 years ago) recently (couple months ago) completed our installation of the 847 feet 240 volt floor heating cable (Temp Zone Floor Heating Cable) for a new sunroom we had recently added (About 17' by 17'). We used the Prodeso matt under the cable and we installed 18 by 18 ceramic tiles as the flooring surface. We also purchase the n-spire programable thermostat. Our contact person at WY was Jennifer Stasica (Melus) and she was phenomenal. We went thru several (actually many) design and product options before settling in on the ceramic tile as our flooring option. I had a little trouble getting the thermostat connected but the WY tech team was Johnny on the spot and quickly helped me get the thermo connected. For full disclosure my wife and I are both pretty handy - but the instruction from start (checking cable) – to finish (connecting thermos) are spot on and easy to follow. I also took the time to contact Custom Building Products tech support for their recommendation on the bonding primer (we put down on plywood floor) and best thin sent to use in this application (bonding primer MBP and thin set ProLite Premium Large Format). We used the two-step method for installation, i.e Thinset the Prodeso, lay the cable according to the WY supplied plan, then set wire into Predeso and an finally title onto the covered Prodeso/heating cable. I will not hesitate in using WY for any future heating projects but I am thankful this large project is completed. For a bathroom etc. putting down Temp Zone cable would be an easy project. Thank you again Jennifer - and pass on my thanks to your engineering team for the many renditions we worked thru. PS another reason I waited to do this review was to see how the heated floor performed. No really cold days yet - but on the cooler evenings it is meeting my expectations.