Customer Reviews
easy to deal with, quick delivery, Great product
easy to deal with, quick delivery, Great product
WiFi thermostats are a game changer.
These network controls are simple for the homeowner to understand and work with. I have never had a call back to reeducate an owner, reprogram or replace them. I use these on all of our projects.
Easy, Peasy
Working with the WarmlyYours products and staff could not be easier! Products are perfect for the new construction projects.
Great product. Worth the price
Easy to follow instructions. Splicing kit kept my wife extremely happy!
Great Customer Service
Had issue with older thermostat. Bought a replacement, customer service was great to work thru that process.
great service
in the fall of 2022 i installed a WarmlyYours system in my living room and dining room and they sold the thermostat and powermodule. however I had previously installed a competitors product which did not come with a programmable thermostat. i ordered the same thermostats from WarmlyYours both for function as well as esthetics as it give to same look and funtionality for both the Kitchen floor as well as the Dining Room Living room.
Replaced older model and was flawless
Some of the best customer service that I have experienced in a while. My floor warming system was about 5 years old and quit working this year. I called the company and explained my issue. They first recommended that I perform an ohms test to determine if it was a floor pad issue at thermostat before sending me a replacement. After determining it was the thermostat, they recommended a newer unit and gave me a competitive price on the unit. During the installation process I called the technician to ensue that I was performing the installation correctly, even though it is straight forward. However, upon discussing with the technician, we determined that I had a 120 volt system and my original electrician, wired it 240 volt. It is amazing that the system did not burn out and is probably the reason that the thermostat burned out. I changed my breaker box circuit to 120 volt (actually had an electrician do it) and everything is working perfectly.
Great service, easy to install and program
Great service, easy to install and program
Must have this if you live in a snowy region
Works great! No more salt or shoveling!
Jenn West is a Super Star Account Rep!
If I were hiring account reps right now, I'd be thinking about Jenn. She always puts the customer first and tries to think through their needs. Jenn introduced me to the cerasorb product as she listened to me describe my project and prompted me with questions regarding the situational aspects of the installation that helped me, as a homeowner and purchaser, and my installer to come up with a better solution.
Great Product - Warm Floor!
Ordered 90’ roll operating at 240 Volts. Sales support on ordering was great, they provided a layout that I could prep the electrical and sensors location for during construction. Product arrived on-time. Contacted support during install for help with ohm meter check. Installation was easy and I highly recommend the single roll with one (1) power connection to your thermostat. I installed another floor heating system that needed six (6) pads with cables all running to the T stat and it took a lot more time. My installation was as follows: 3/4” T&G subfloor, 2mm foam underlayment, Environ Flex Roll heating pad, Pergo portfolio wetprotect 10mm flooring. I did have to notch out the subfloor for the temperature sensors, I put in a spare, and the power lead in wire that runs about half way into the foil at the start. Another area I had to notch the subfloor was at the termination or end of the roll. The heating cable terminates in a connector that needs to be notched. If you buy the underlayment from WarmlyYours you will notch that instead of subfloor. Performance: installed fall of 2022. Christmas 2022 saw temperatures of -10 degrees F for three days straight with 35MPH wind. Room was comfortable all the time! The product works and provides even heat throughout the floor. It is great to lay on when it is freezing outside! The room we installed it in has windows on three sides so it really takes the brunt of the winter weather. Thank you WarmlyYours for a great product!
The flooring was super easy to install when we re-tiled our b
The flooring was super easy to install when we re-tiled our bathroom! Customer service gets a 10/10, and it’s a great value for the cost. Paying a contractor to do it would have easily doubled our expense.
Replacement Thermostat for bathroom floor
We all love our heated floor, even the cats, so when it began to trip off we were unsure how to troubleshoot. Originally installed around 15 years ago so concerned parts might no longer be available. Your staff helped us determine problem, identified suitable replacement and shipped out within a few days. All installed. We are very happy.
Great service
We had a faulty part but with a call to the technical department a new part was arranged. It came and worked perfectly. Thanks for great friendlysuper service.
Great customer service and support from Jenn. Knowledgeable u
Great customer service and support from Jenn. Knowledgeable understanding, and patient.
Great service
From the first phone call to the final repair we had the support and friendly patient service that was superior. Thanks for that
Kerilyn Merritt ROCKS!
I’m not a big account but Kerilyn treats as if I am. IMO she is a huge asset to the company. All my business with them has been exemplary and will always use them for all my projects!
Winter bomb cycle
The recent winter bomb cycle was the first real test of the de-icing protection. It withstood the actual cold temperature, the added windchill factor and the high winds. It worked and stayed attached through it all.
Outstanding service
I delivered the heat mat drawings to the warehouse by mistake and your employee at that location went out of his way to help me get my order placed. My order was filled in record time and my customer was thrilled. Thank You!