Ember Wall Mounting Kit, Screw Type IP-EM-RP-MOUNT-KIT

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Common Support Questions (14)

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Common Support Questions

Only the Ember Flex radiant panels can be mounted from the ceiling and they come with all of the necessary hardware to accomplish this.

None of the radiant panel heaters from the Ember Glass or Ember Mirror lines can be mounted from the ceiling.

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Electric-resistance heating cables and systems have no polarity. This includes all current WarmlyYours heating elements.

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If you have a room with "average" insulation levels, take the square footage and multiply it by 7 or 8 watts per square foot. That will provide a good estimate of the watts needed to heat that space.

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The power box, where the cord starts, is located at the lower-middle part of the panel (for vertical mount) or left-middle (for horizontal mount). See additional images in the product's image gallery.

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Radiant panels using infrared heating can get very hot on the surface (up to 275ºF). For safety, it is recommended that your infrared heating system be mounted out of the reach of children.

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Radiant heat travels through air, and typically heats up objects closer to the panel first and then the rest of the room later. Infrared heating from the panel can be easily detected from about 3-4 feet. Ideally, the radiant panel should be aimed onto the area with more use, since that will be the surface that will warm up first.

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There is no on/off button. If you're using your dual connection Ember panel in the plug-in configuration, it can be unplugged when not in use or paired with compatible plug-in control devices like a timer. If you've elected to convert your dual connection panel to a hardwired connection, the panel should wired to a hardwired control option like a switch, a hardwired timer, or a hardwired thermostat.

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We do not recommend controlling these panels with dimmers.

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The heat conductor is carbon fiber pressed in an epoxy ceramic resin.

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The startup heating time for this infrared heating system is approximately 5 to 10 minutes. However, your room will not feel warmer immediately because the cold objects in the room (furniture, walls, ceilings, floors, etc.) need to warm up first. Once these surfaces are heated via infrared heating, the warmth will spread throughout the room.

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Verify 120V power at the connection of the panel to the circuit at the junction box in the wall (for hardwired connections), or at the outlet (for plug-in connections). Each Ember heater has a built-in safety switch that turns off the heating element automatically if it overheats. By unplugging or disconnecting the unit and waiting for about 10 to 15 minutes, the safety switch will reset automatically and the unit will be operational again.

If you experience additional issues, please give us a call at 1-800-875-5285.

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Publications and Manuals



Country of Origin (COO) China


UPC (GTIN-12) 881308042516



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