24/7 Technical Support for Radiant Heating: Never Get Stuck on a Job Site Again

Turn the power (circuit breaker typically) to the thermostat off for 5 minutes and then back on to reset the thermostat.

If there is power to the thermostat and it still doesn't appear to work, then the next step toward a solution is to take Ohm measurements of the floor heating system.

This is done with a digital multi-meter that can select a low 200 Ohm (Ω) scale. To conduct this test, turn off the circuit breaker. Remove the thermostat completely from the wall and disconnect the wires connected to the LOAD connections at the back of the thermostat. Disconnect the ground wires from the house ground, and do the test shown on the links below. If you are uncomfortable doing this test, contact a qualified electrician.

Please follow one of these guides based on the type of heating system installed:

TempZone Single Conductor

TempZone Twin Conductor

For a quick overview of the testing process:

Here is a video showing how the test is done

Here is a video showing how to locate and identify the floor heating wires

If the system still does not function, contact +1 (800) 875-5285 WarmlyYours Technical Support and provide the Ohm measurements for further assistance.

Please keep in mind that you must check your electric floor heating system with a digital ohmmeter in conjunction with a Circuit Check™. Take an initial reading as soon as you take the product out of the box to verify that it is within -5% / +10% of the values stated on the product’s label. This will give you a basis of comparison for future readings. Take a second reading once you have positioned the system to match your custom installation plan. It is also advisable to take an additional reading in the middle of the tile installation, just to make sure that the Circuit Check™ is doing its job. Then, take a final reading when you are finished with the floor installation and are ready to hook up the thermostat.

The Circuit Check™ is a tool developed by WarmlyYours to give you peace of mind and ensure trouble-free installations. Simply hook up the cold leads to the tool while you position the system to match your custom installation plan.

The Circuit Check™ will continuously monitor the continuity of the circuit during the installation of your system and during the installation of your flooring. The Circuit Check™ beeps immediately when a short in the system is detected, alerting you to a potentially damaged cable in the area you are working, before you lay the tile over the electric floor heating system.
 The WarmlyYours technical support team is available 24/7 to provide assistance if the alarm sounds, or if you would have any questions during your installation.