I loved the towel heater, but it only lasted a few years. I had to purchase a replacement at full price. It appeared it was 1/8 shorter, which made instillation difficult. I hope this one last much longer, they are too expensive to keep replaceing.
Thank you for your review. We are constantly improving our products, so a towel warmer purchased a few years ago may differ slightly from our currently-available units. We processed your replacement unit at 50% off the current MSRP plus shipping and tax. Please let us know if that amount does not match what you were billed. Thanks again for taking the time to submit your review.
While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice . It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.
Thank you very much for taking the time to provide this review. We really do use these as opportunities to grow and learn from the people who are actually using our products, like yourself. You're absolutely right about overheat protection which is why, over the last couple of years, we've worked to onboard that feature for nearly every single one of our towel warmer models. I also want to be very clear that we make every effort to repair the towel warmers that are sent in as returns or for warranty replacements--not only as a matter of "good business" but also because we take our environmental responsibilities very seriously. Again, we really appreciate your feedback and we hope you'll give our (now overheat protected) towel warmers another chance in the future.
Easy to install works great.Item Reviewed:
Towel heater was relatively easy to install. I definitely recommend a timer switch. We cannot do without the towel warmer. Highly recommend “WarmlyYours”.Item Reviewed:
Great towel warmer and I even have it plugged into a Phillips Hue smart plug to turn on and off at different times of the dayItem Reviewed:
The rack was exactly as described, well packaged for shipment & it arrived undamaged. My electrician installed it, and it works great. Based on my experience, I’d definitely recommend WarmlyYours.Item Reviewed:
Drying off with a warm towel is nothing short of luxurious.Item Reviewed:
Ordered one day and picked up the next day. No waiting. Troy is a real pleasure to work with. He followed up the next day to ensure everything was going well. Great company and product.Item Reviewed: