We bought a brushed gold electrical cover plate for our towel warmer. The design of the cover plate didn't fit our warmer. I had to redesign to make it work by inserting a copper pipe inside the plate to fit the warmer's leg. It did the job. The cover plate should have come with screws to attach it to the electrical box. It didn't. Had to buy golden screws to match the plate. The screws on the gold cover plate were chrome finish. Really!!! Not very professional from the company side. Other clients have made the same remarks. The hardware colour should match the cover plate.
Dear Elie, I am sorry that the right screws were missing in your packaging. We are working with our factory to ensure that all the screws are always matching the cover plate finish. We expect this to be resolved in the upcoming weeks.
All departments are great to work with and if you have a technical question, you will get a live person on the weekends, which is amazing nowadays! Can't say enough good things about the process from estimates, heating questions and technical support.
I spent a lot of time reviewing towel warmers and just decided to go with one from WarmlyYours. Their products are well tested and you have great people studying behind them. Towel rack heats up quickly and warms two full towels very well.
The warmer was easy to install. Warms quickly, not too hot. Towels feel delicious.
We have been working with WarmlyYours for over 20 years and they have provided great products and timely responses. They will service you well.
This towel bar, service and delivery was awesome, thank you
Better than a 10! The customer service, floor plan layout, and instantly warm floor are all outstanding! Laurie was incredibly helpful, professional and courteous, had the floor plan layout reworked, and was always available. Highly recommend their floor heating product and give their customer service an A++
It takes a while to get warm; turn it on or program it to begin heating well before your shower. Customer Service is outstanding!!