Customer Reviews

I purchased a towel warmer for my wife for Christmas last year.

It worked great and looks beautiful. After a couple months it stopped working. Warmly Yours was great about replacing the unit. The second one was installed and after a couple months that one stopped working too. Both were plugged in to an outlet. I reached out again for a replacement and they did but this time I hard wired the unit. After a couple months this unit stopped working as well. I'm now working on installing a whole house surge protector just for the purpose of getting more than two months of life on a towel warmer. The experience has been frustrating to say the least, but the company has been great to work with.

Our floor heating system has been working well for many years.

It's pretty much "set it and forget it". When we needed to replace a thermostat, the company was very helpful. You can actually reach someone on the phone!

Love the product

Great customer service

always great to work with..

My system continues to be under functioning giving very little hieat since day one which is almost 2 years old now.

Very disappointed ☹️

We have been very pleased with our Tahoe 6 towel warmer.

The install went smoothly and it has been operating well for over 6 months. I was also pleased at the post-purchased customer support. I am actively considering a second Warmly Yours towel warmer to upgrade the older bathroom.

Laurie’s attention and help were exceptional.

However, my contractor was inexperienced and fairly incompetent. I had outdoor heating installed which works in part of the area but not all. Unfortunately the main steps to the front door do not melt. I use the back steps for my dog yard and they do melt🙏🏻 One other problem I have is the manual nature of initiating the system. I thought the sensor would automatically turn it on but I have to do it when it’s going to snow. If I’m not home it can’t catch up to fallen snow. Also the walkway melt travels to the public sidewalk where it turns into a skating rink. I use salt on that. I’m only 75% happy with the results and 100% wish I hadn’t invested in it. It was trouble all the way. Inside floors work well but I think it’s too expensive to operate and appreciate being able to see the amount of power it uses so I can calculate the cost and act frugally. The whole system is definitely a luxury. I did see that you offer many detection methods to solve problems but I am exhausted from the experience and ended up firing my contractor.

I love your product

I needed a thermostat for my bathroom floor.

I contacted Warmly Yours and they sent me a new one. However when I went to change the thermostat there were more wires than I expected. Warmly Yours was contacted and they sent me a video which walked me through the installation. They were truly concerned with coustermer service. (I wish my cable company operated like them). Thank you.

Our Customer Service experience has been excelent.

Every part of the process was amazing, from concept drawing to shipping everything was on par.

Installation instruction where good, my only 2 points are in the thermostat instruction it did not mention anything about what ohm setting to put it,(had to call tech support for that) second the wire that transition from the heated mat to the thermostat wire is big. Had to put down more tile glue thickness then what I would of used normally. Other then that over 1 year and still working fine.

Engineering help and great customert service

Awsome in every aspect of the experience.

Works as described

We have used Warmly Yours in two different houses and have had wonderful experiences with both of them.

Product is very nice ans easy to install.

I have buy 2 and install them myself it has been a year not and the work great.

The product is terrific, but I'm had two malfunctioning control units which I had to replace at my expense and, while waiting for the part, cold floors!

Great customer service

Works as expected

Thye service was excellant

Pleasant and professional !

Great product!

Nothing like a warm towel when you get out of the shower.

The customer service department was a huge help when it came time to update to a new, modern thermostat for my heated floors.

I love their products and their support.