Customer Reviews

The help received from Jeff Burnett was truly appreciated.

My old floor heating thermostat wasn’t working. He quickly suggested and shipped a replacement and further followed up by sending wiring diagrams, the user guide and videos to help with the installation.

I received very useful help from the online chat I had Warmly Yours support.

He described what and how to test my unit to figure out what the issue was and then provided links to order the broken parts.

You guys are great to work with.

The customer support has second to none. I will keep all your information and if the opportunity arrises to work with you again, I will not hestitate. Thanks for all your help.

Tech support was very responsive and helpful.

Good follow-up. Wiring was complicated for me, I'm no electrician. But once installed it worked, and was easy and pretty intuitive to set up and schedule. Now my bathroom floor is warm and comfy twice a day when we need it to be. Yay! This was a replacement unit, the first one lasted 14 years and was less friendly to set up than the touchscreen version, and fortunately the old wiring was the same as,for nSpire Touch.

My wall heater failed and was replaced in a timely fashion under warranty.

Not sure of the defect.

J Burnett provided excellent service support in response to my heated floor problem, both on the phone and in the email information he provided.

He also followed up with offers of further support. Congrats on the best customer service I have experienced in years.

Fantastic customer service.

Installed and it is working great, set the temperature gauge on 84, and it continually works between 81 and 84 degrees no problems.

How nice to have a warm tile floor each time I enter the bathroom. Tell your salesman Jeff that you heard from me, I did talk with him on the telephone numerous times before I purchased this unit -he knew exactly what I wanted . The warmly yours original that I had operated 16 years, before it stopped, and the new one I like even better than the orignal one that I had. Thank you

Jeff Burnett was my customer support technician.

From the very beginning he was extremely astute as well as patient in walking me through each individual process. I've dealt with many people over the years that were woefully undereducated and incapable of helping others in an efficient manner. Your support team is superior to others. I also believe Scott answered on one phone call

Not only does the towel warmer heat my towels it warms the

The surface of the panel averaged 170° F.

The front of my shins (about 1.2 feet away) showed 88° F on my temperature gun. I bought this as a gift for my wife to keep her feet warm under her desk. She kept it in her office for 2 days and brought it back home because it didn't warm her feet after an hour of sitting in front of it. The price to upgrade to the larger size is very cost prohibitive especially considering the dismal performance of the smaller panel. Spend your money elsewhere for warm feet.

i contacted Warmly Yours customer service on line and was astonished with the timely and detailed response I received.

It was spot on addressed the problem I was having. Receiving a follow up to ask if I needed anymore help was frosting on the cake. GREAT Customer Service! Thank you Hamidullah Sakhizada for the follow up.

We travel a lot and when staying in upscale hotels, I love a nice hot towel on a cold day.

I'm stunned at all the positive reviews - my Warmly Yours towel warmer barely gets them lukewarm. I spent a lot of money having an outlet added to hardwire the rack in our bathroom. All for nothing.

It was very helpful and fast , I pick up the part

Great product, heated floors are the best.

We've enjoyed ours for over 20 years and have replaced one thermostat, which was easy and works fantastic

Good product selection and prompt delivery!

Highly recommended!

I don’t write reviews but the service from Warmly Yours was unique in my experience.

There was follow up at every level. It wasn’t necessary but they offered to Zoom with me to help troubleshoot the problem. There was little $$ incentive for them but they just delivered remarkable service because they wanted to. I highly recommend them.

Very helpful call w/a technical advisor.

Not only does Warmly Yours sell great products, their customer support team is WORLD CLASS.

I purchased a replacement thermostat for a heated floor. There were some intial problems getting the themostat to set the floor to the desired temperature. The tech support team at Warmly Yours took numerous calls from me until we resolved the issue, which was a bad floor sensor. Their tech support is super knowledgeable, very friendly, and customer focused!

I needed two new thermostats for our heated floors and the company they were origianally purchased from was no longer in business and the model was discontinued.

I called WarmlyYours and spoke to Jeff in technical support and he spent a lot of time researching what I had to find a replacement that would work with our system, and then he helped me order it and talked through the set up with our electrician, and the new thermostats are working great! Kudos to Jeff for providing such amazing support!

excellent responsive service

Fantastic customer support.

They helped me find the right replacement thermostat for my radiant heat, sent installation materials, and then emailed me to make sure everything went well with the installation. Above and beyond support. thanks so much.

I called Warmly Yours service line on a Saturday Night and they actually answered with a real human, connected me to a technician, and after a quick few minutes of troubleshooting they determined what I needed and had a replacement part to me within a few days.

I was shocked this went as smooth as it did. Will definitely be buying more of this product in the future becuase of the great technical support.

Very helpfully and knowledgeable on products