Customer Reviews

While the customer service individuals were fantastic, and the rack worked great until it didn't, the product itself was disappointing in the sense that it is non reparable and therefore environmentally a very poor choice .

It broke my heart to send the entire burnt out unit to the landfill after only 5 years because it lacked any overheat protection. Overheating btw that is not evidently not so difficult to achieve.

The warmer was easy to install.

Warms quickly, not too hot. Towels feel delicious.

We have loved our towel warmer Since we remodeled the bathroom almost 6-7 years ago.

When it stopped working we were sent very clear instructions on troubleshooting the switch and when it was determined it was just natural wearing out of the heating element I thought it be a pain to replace it. But it was almost plug and play with a few tools for someone not very mechanically inclined. Our customer service was excellent helpful and courteous across the board. If this one wears out again we replace it with the same kind and if we add an additional one to the other bathroom we would absolutely stay with the same company. These simple luxuries make daily life delightful and are well worth a basic investment. They also dry the towels nicely so there is no funky smell.

Put together large under tile heater project with the design help of WarmIy yours the initial installation design with the spacer did not really work because of the long wire runs and the size of the room.

When I called their office and explained the installation issue and they offered to send me the Prodeso installation membrane and rushed it right out to me. We completed the installation on time and the customer loves it. They called me for a follow up issue with no heat, worked with their Product Support on the phone at my customers site and determined that the thermostat was not working properly and they rushed me a replacement thermostat that I was able to change and got the system working, my customer was delighted, Great product with great support. Will defiantly us again. Thank you David Baker

I wanted to remodel my master bath which already had a WarmlyYours heated floor system installed.

Since I was replacing the tile flooring, the old system had to be taken up and a new one installed. Mary was great in helping find the previous layout from the original installation and create the updated layout. Mary and everyone else in Tech Support was incredibly helpful and worked with me and my contractor to get the layout right and installed properly. On top of all that, they gave me a great discount as a previous customer upgrading to a newer system.

I wanted to remodel my master bath which already had a WarmlyYours heated floor system installed.

Since I was replacing the tile flooring, the old system had to be taken up and a new one installed. Mary was great in helping find the previous layout from the original installation and create the updated layout. Mary and everyone else in Tech Support was incredibly helpful and worked with me and my contractor to get the layout right and installed properly. On top of all that, they gave me a great discount as a previous customer upgrading to a newer system.

The replacement thermostat is working great.

We are again enjoying warm tile floors in the cold mornings. Thanks for a wondrous product.

Our snow melting system was installed this fall and for the first time in years we did not have ice in front of the garage doors for weeks in the winter.

The WarmlyYours staff were great to work with and answered our many questions with patience and knowledge.

Our snow melting system was installed this fall and for the first time in years we did not have ice in front of the garage doors for weeks in the winter.

The WarmlyYours staff were great to work with and answered our many questions with patience and knowledge.

Our snow melting system was installed this fall and for the first time in years we did not have ice in front of the garage doors for weeks in the winter.

The WarmlyYours staff were great to work with and answered our many questions with patience and knowledge.

Excellent assistance and customer service.

I highly recommend the product and the company.

Ordering process was a breeze.

Repeated contact from Lynn to answer questions was very helpful. Instructions packed in the product were very thorough. Installation was pretty straight forward. Only (minor) difficulty was getting small wires from the temp sensor into the little screw contacts on the thermostat (could be improved by using solid wires rather than stranded). The programmable thermostat is extremely easy to set up and adjust -- great design.

Ordering process was a breeze.

Repeated contact from Lynn to answer questions was very helpful. Instructions packed in the product were very thorough. Installation was pretty straight forward. Only (minor) difficulty was getting small wires from the temp sensor into the little screw contacts on the thermostat (could be improved by using solid wires rather than stranded). The programmable thermostat is extremely easy to set up and adjust -- great design.

I want to thank customer service representative,Justin Riendeau.

He helped walk the electrician through every step. I am so pleased with my thermostat.

Had trouble with the original thermostat not heating the floor.

Replaced it at your recommendation but it still doesn't work. It will show that it is calling for heat but the floor is still cold. If I shut off the power and turn it back on it will start heating the floor. This is an intermittent problem. I reused the old mounting plate and put the new thermostat on it. Ideas?

Easy to install.

thermostats look great, Happy Customer !

I was easily able to install the self-adhesive heating elements on the back of a very large mirror and wire them into the bathroom's ceiling fan circuit which I have put on a timer.

I tested the glass temperature with an infrared thermometer and it heats up quickly (in my case, to around 28C from a starting temperature of around 20C) and is very effective at keeping the mirror completely fog free during long hot showers. It's a nice luxury to have.

We had to replace our 13 year old wall control unit with a new one from WarmlyYours.

The unit worked fine. It was a little different - the wire coloring had changed so be sure to read the included documentation carefully.

Easy to install.

thermostats look great, Happy Customer !

Easy to install.

thermostats look great, Happy Customer !