WarmlyYours Return Policy

Generally, no. Custom-Made products — including TempZone Custom Mats and cut-to-order self-regulating cable — are final sale and non-refundable because they are manufactured specifically for your project. The only exception is if the item was damaged in transit; in that case, we will do our best to replace it.

No — refurbished and clearance items are final sale and cannot be returned or exchanged outside of a warranty claim. They do carry the same warranty duration as new products, so if a warranty issue arises, contact us and we’ll work to make it right.

Yes. All returns must be authorized by a WarmlyYours Radiant Expert before shipping. Contact us at 1-800-875-5285 or info@warmlyyours.com to receive a Return Material Authorization (RMA) number. Write this number clearly on the outside of your return package.

We process returns within approximately one week of receiving the product. Once processed, the timeline for the refund to appear in your account depends on your bank or credit card issuer. For accounts on terms, a credit will be applied to the account on file.

This return policy applies only to products purchased directly from WarmlyYours. If you purchased from a third-party retailer, marketplace, contractor, installer, or dealer — please contact them directly and refer to their return policy.

No. If you used a financing service, any interest already paid on the order will not be reimbursed as part of the return. The refund covers only the cost of the product itself.

No restocking fees — ever. There is also no time limit on returns for eligible standard products (excluding Advance Replacement exchanges, which must be returned within 30 days).

However, the following categories are strictly final sale and cannot be returned under any circumstances:

• Refurbished items — final sale. Covered by warranty only; see the warranty-failure policy.
• Clearance items — final sale. Covered by warranty only; see the warranty-failure policy.
• Discontinued products — no longer sold by WarmlyYours and not eligible for return, though still covered by warranty.
• Custom-Made products — including TempZone Custom Mats and cut-to-order cable.

If you are unsure whether your product falls into one of these categories, contact us before attempting a return.

Report it within 14 calendar days of your delivery date. Contact us at 1-800-875-5285 with photos of the damage. We’ll issue an RMA and replace the items free of charge, using the same shipping method as your original order.

Custom-Made items carry the same warranty as their standard counterparts. If a custom item qualifies for a warranty replacement, it will be remanufactured and is subject to standard production lead times. If it cannot be reproduced, you’ll receive a full refund of the original amount paid or a credit toward another item.

Discontinued items carry the same warranty duration as their original new counterparts. If a warranty replacement is needed but equivalent stock is no longer available due to a supplier shift, you’ll receive a full refund of the original amount paid, or you can apply that amount as a store credit toward a current alternative item.

We’ll make our best effort to replace it with an equivalent refurbished unit of the same product. Refurbished items are not swapped for new ones. If no replacement stock is available, you’ll receive a full refund of the original amount paid or a credit to apply toward another purchase.

For returns due to customer satisfaction, remorse, or a damaged installation, return shipping to our warehouse is at your expense. WarmlyYours covers shipping costs only when replacing items damaged or lost in transit.