In an effort to expand its industry-leading 24/7 technical support service, WarmlyYours has recently hired Scott Rosenbaum in the role of Technical Support and Engineering Manager. Mr. Rosenbaum previously held the position of Technical Training Supervisor at Life Fitness, a Division of Brunswick and a Fortune 500 company. He brings extensive experience in technical product design and training of global technical support teams. Mr. Rosenbaum traveled extensively to 28 countries around the globe, including France, Mexico and Brazil to train Life Fitness’ global network of support specialists.
At WarmlyYours, Mr. Rosenbaum's responsibilities will include managing WarmlyYours' team of technical support representatives, and leading the company's efforts to offer the best customer support in the electric floor heating industry. "Today, we're answering over 95% of customer calls within 30 seconds", expressed Julia Billen, WarmlyYours Chief Executive Officer "and Scott Rosenbaum's technical expertise will help us maintain the highest level of support”.
"I'm proud to be part of a team that is working around the clock to ensure unmatched technical support for each and every customer", voiced Mr. Rosenbaum "and I am confident that we will successfully build on WarmlyYours' reputation as the support leader in the radiant floor heating industry".
To learn more about WarmlyYours 24/7 Technical Support, please visit www.WarmlyYours.com/install/
WarmlyYours Appoints Scott Rosenbaum as Technical Support Manager
Written by Victoria HalePosted on October 24, 2008