Customer Reviews
Self-designed
Our specific needs were met via (both) email and conversational assistance. Our recent purchase was the second time we choose “WarmlyYours”...and (once again) we’re glad we did.
Excellent Customer Service
I installed a towel warmer during a home renovation in 2015 and it was perfect. It worked as advertised but over the years the mounting brackets started to rust. I contacted WarmlyYours and the company replaced the brackets free of charge. Thank you WarmlyYours!!
Great support
The support from engineering/technical and sales was over and beyond. Great product and look forward to using this winter. I had an excellent licensed electrician and tile person that contributed to my experience. Thank you for promptly answering my questions/concerns.
Warmer Switch
The staff was awesome... helped me to not only find the correct part, but also guided me thru the install of this part. Great company, great service. Will shop with WarmlyYours again!
SERVICE with a smile!
The staff at WarmlyYours was incredibly helpful, and guided me thru the entire process of finding the part I was in need of. They were so caring and friendly! Everyone has reached out to me several times to make sure I am satisfied with the replacement part as well as the heating unit the part was installed in. I cannot say enough good things about this company, its service and its staff.
Great company to work with. After a couple of glitches on my
Great company to work with. After a couple of glitches on my part with sending a drawing they could open and one simple drawing change, the product was in my hands in a few short days. Excellent instructions and videos made installation seamless. We now have a warm bathroom floor. Thanks.
Already getting asked..."where'd you get that?"
Not even finished with the project yet and already getting remarks from the client's friends and relatives as well as my own subs..."That's nice, where'd you get that heater?" High quality construction and ease of install makes this a go-to product in my "toolbox". Perfect choice for the small bathroom that had no heat previously. Wish I'd been aware of these products on some past projects and will likely be revisiting those clients to discuss the addition of these heaters.
Very Professional Team
A very professional team. They always reply to your email very fast and answer all your questions. They also provide you an installation plan with details. We install the product for the client and it’s working well.
Heated master bath floor
Great experience from designing it to receiving the materials. Installation wasn't all that difficult but some of the directions were a little confusing. Overall the floor is warm and wonderful!!
clumsy but do the job
certainly not the best method, but cost effective and work as anticipated
fault-free design
simple to install and use at a good price
WarmlyYours is the recommended flagship for customer service
There are so many companies who do OK for customer service, but WarmlyYours goes above and beyond the traditional found today. Their products are great and customizable, warranty very honourable, shipping has many options for price and speed. Been my "go to" floor heating company for 4+ years
Great price. Remember to open the box and install the temp se
Great price. Remember to open the box and install the temp sensor while installing the mat
Seamless & Great service
Seamless integration from previous, older units. Great service in purchasing when needing feedback for backwards compatibility. Newer touch screen looks great and WiFi makes set up simple.
basement bathroom
keeps basement bathroom floor toasty.
Great product and excellent customer services!
I enjoy dealing with Mary who helped me to choose the right product for the project I engaged her on. Excellent customer service and she went the extra mile to ensure I got all of what I needed to complete the project. Product perfect for my needs...
Great product, easy to install, just follow the map they give
Great product, easy to install, just follow the map they give you. Also do not forget to Install the temp sensor included with your thermostat.
Great product great price
Pedro was great to work with even though we went back and forth with layout changes due to my little working knowledge of their product but everything turned out fine, I’m real pleased with my purchase and the support from Pedro and the Tech support as well.
Good quality and ease of install
This product is of high quality and was a cinch to install. User interface is straightforward and operation couldn't be simpler...particularly with the wealth of control literally at your fingertips.
Great experience from start to finish! Prompt, professional & fantastic service.
My experience has been fantastic. Questions answered promptly and thoroughly along the way. Ended up needing to process a return along the way (nothing wrong on WarmlyYours's end, just decided an accessory wasn't needed) and it couldn't have been more painless. Have had a single point of contact throughout which has made the entire experience fantastic. No issues of needing to pull up notes (and hoping they were recorded) from the last time I communicated with someone because it was always the same individual. Wish more companies treated customer service with this approach. As a residential contractor I will very likely be utilizing WarmlyYours for several future projects. They couldn't make the experience any more enjoyable. With regard to the products...very pleased. High quality construction and straightforward documentation made installation a breeze. I don't have any concerns of getting a call-back to the project because of sub-par equipment. I look forward to utilizing more of their products on future projects based on this experience.
A Fantastic Company to deal with!
I ordered the TempZone Cable package. The sales representatives name was Troy. He answered all my questions prior to placing the order and even suggested additional install advice. The complete packaged arrived with 2 days. No parts were missing or damaged. Installation was a breeze. I consider myself a somewhat handy man and found the install instructions to be 100% beneficial and easy to follow. The heated floor package was to be installed in my ensuite washroom which would then be covered with self leveler followed with ceramic flooring. Though there is a ¾ inch transition from the bedroom to the washroom, we had carpet installed in the bedroom and so the transition from each room is hardly noticeable. Both my wife and I are enjoying the heated ensuite. I would certainly recommend this product and company.