Thermostats and Power Relays Reviews
True Customer Service
We purchased WarmlyYours radiant floor heating mat through a local tile store 13 years ago. The thermostat stopped working so we thought the floor heating mat also stopped working. I contacted WarmlyYours and decided to order a new thermostat hoping that was the problem with floor heating mat. We ordered the touch screen thermostat and had an electrician come to test the old thermostat and check the electrical connection to the floor heating mat. Turns out the problem was the thermostat. He installed the new touchscreen thermostat and waited to see if the floor heating mat started heating again and it did. I worked with two individuals at WarmlyYours, Hamid and another (unfortunately I don’t recall her name) individual. Hamid followed up to make sure everything was working properly before closing the customer support ticket assigned to my inquiry. It was great customer service and we had warm floors again during while the outside temperatures were in the teens.
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Replaced our Thermostat
We recently had to replace the thermostat for our WarmlyYours sunroom floor. The heated floor was installed in 2012 and this is the first problem we have had. We were pretty sure it was the thermostat when the floor went cold and after a visit from our electrician, he confirmed it was the GFI in the thermostat. The replacement thermostat arrived quickly and we had the old thermostat replaced. We are so happy to have our heated floor back in operation and so thankful for WarmlyYours! We have never been sorry for having heated floors installed in our sunroom and remodeled bathroom. It's the BEST!! We can't thank you enough!
Item Reviewed:Great Service and Great Product!
Order arrived very quickly and worked as expected. Sales rep was very helpful and friendly.
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Great system
Easy to install, love the new thermostat. Works really well
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Service
The tech was very helpful with walking me thru the installation.
Item Reviewed:everyone at WarmlyYours is helpful and efficient and a great
everyone at WarmlyYours is helpful and efficient and a great product too!
Item Reviewed:Easy to program and big display
The nSpire Touch WiFi and Touch Thermostat are significant upgrades from the original model we had. Its larger display and user-friendly programming make it much easier to operate. Unlike the previous version, where adjusting the time of day was a struggle, this new thermostat is straightforward and efficient. Additionally, the customer service team is knowledgeable and genuinely helpful. It was a good experience.
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Step above service……
……from website information & videos followed by phone call to their customer service for our order.
Item Reviewed:This product, and especially the customer service, is AMAZING
100% SATISFIED with the product and the customer service. It's amazing how they perfectly designed the layout for my contractor. The ease for my contractor to call for technical help was fantastic.
Item Reviewed:Exact replacement part. Easy to install.
I needed to replace a dead thermostat. This was the correct replacement part. Company was helpful in placing the order.
Item Reviewed:Replacement thermostat
See previous form
Item Reviewed:Replacement Thermostat for electric floor heat
Shipped promptly. Instructions shipped with thermostat clear and complete. Amplified by links to videos which were also comprehensive. Only problem I had was on my end: wires from house current feed and floor too short (kept pulling out of unit when inserted into wall box). Problem solved by using additional short pieces of wire between thermostat and house and floor wiring.
Item Reviewed:Very friendly and informative customer service and sales representatives.
I received the support I required during the installation process. The customer service representatives were available to answer any and all questions.
Item Reviewed:Thermostat Replacement
Very pleased with the product and support available for installation
Item Reviewed:My floor heats!
Walking through the issue with WarmlyYours' expert technician, he recommended the ideal thermostat for my 20yr old heated floor. It's finally working again, thanks to his expertise!
Item Reviewed:Excellent customer service
We called the WarmlyYours helpdesk. Jeff helped us diagnose the issue with our thermostat very patiently and helped us with placing an order for the new one. We also received very detailed instructions on how to install the new thermostat. We are so happy to have warm kitchen floor again this winter. In this age of AI assistants and BOTs, it was such a pleasant surprise to have such an amazing customer service experience with a real human :)
Item Reviewed:Excellent technical support
Knowledgeable staff with timely responses.
Item Reviewed:Great product, great customer service
From the very beginning when I ordered the heated floor to needing tech support for a defective thermostat, everything was handled above just professionally and with great care. Everyone I spoke with along the way was amazing to work with. Unfortunately, I had a defective thermostat that needed to be replaced, but I have no complaints about it because the resolution process was handled so well. Customer support, tech support, and product quality are all great.
Item Reviewed:Great product works well
I wish brightness could be lower I have it at lowest level of 5
Item Reviewed:Thermostat replacement
Excellent customer service when trying to troubleshoot floor temperature issues. They quickly diagnosed that we needed a new thermostat and upon installation, everything worked perfectly
Item Reviewed:It’s all about the people
The thermostat that I ordered was easy to install and works perfectly. Jeff Burnett returned several emails and even called me. When I placed my order on the website instead of calling to get a discount, the phone rep corrected my mistake instantly. Such attentive service for a relatively small order really impressed me.
Item Reviewed:So Easy
I really love this T-Stat. So easy to use and program. Replacement installation was so easy and painless! Thanks Jenn
Item Reviewed:A great product!
Love my WarmlyYours floor! It went cold after 14 years of loyal service, but with a new thermostat and WarmlyYours tech support, the new thermostat is now on track for another 14 years of toasty service. Thanks, WarmlyYours!
Item Reviewed:Fantastic product and service!
Easy to order and received quickly/as scheduled.
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