Hardwired WiFi Switch - White with White Wallplate

Yes, most of our wall-mounted towel warmers have a fixed power location in the lower right corner.  All of our heated towel racks are electric "dry" (liquid/oil-free) units and most can be installed "upside down". Doing so will result in the power location relocating from the lower right corner to the upper left corner.

Please see the installation video here:  https://www.warmlyyours.com/en-US/video-media/towel-warmer-install

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A WarmlyYours electric towel warmer can't be installed in a tub or shower enclosure. A WarmlyYours electric heated towel rack should be installed at least 24” away from a wet location like a shower, tub, etc. Always install a WarmlyYours electric towel warmer in compliance with all local building and electrical codes.

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Yes. WarmlyYours towel warmers are to be installed in accordance with the instructions in the manual and CEC, NEC, and local code guidelines relating to electrical fixtures in bathrooms. A towel warmer with a hardwired connection must be on a GFCI-protected circuit and be wired by a professional who is certified to do electrical wiring. Towel warmer models with plug-in connections should be used with a GFCI outlet. 

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WarmlyYours towel warmers are all 120VAC units. Towel warmers are available in wattages from 35 watts all the way up to 250 watts. A single towel warmer would typically range from 1-2 amps based on the model. Wire size and breaker size need to be selected based on the total amperage of the towel warmer(s). For towel warmers installed in bathrooms, a GFCI breaker is required.

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Yes, regular (non-dimming) light switch can be used as an external switch to control a towel warmer in addition to a built-in switch on the towel warmer itself. A GFCI breaker powering the switch may be required by local Electrical Code.

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If the app has scheduled turning on/off the towel warmer, it will override the manual setting.

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Yes, when using our Hardwired WiFi Switch which works with Amazon's Alexa, Google Assistant, or the Nest Thermostat (no hub required).

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If you are able to connect the mobile device to the Decora Smart Wi-Fi device (Step 2), but are getting a message that the device is unable to enroll please follow these troubleshooting step:

1. Factory Reset the Decora Smart Wi-Fi device by pressing and holding the top paddle for 15 seconds (until the LED begins to flash red and amber), then release the paddle. After a few seconds, the LED will flash green.
2. Pay attention to the Status LED during the remainder of the enrollment process. When you get to the step where the device joins your Wi-Fi network (right after you select your Wi-Fi network and enter the password):
   What is the color and state on the LED?
   • If the LED is solid green (or turns completely off if the light it is controlling is on), then please follow the steps in the following article: Device Does not Connect to Cloud
   • If the LED flashes amber, please make sure that you are entering the correct password for the Wi-Fi network that you are connecting to. The password is case specific. You can press the eye icon to see the text to make sure you entered it correctly.
3. If your router has 2.4GHz and 5GHz Wi-Fi signals on the same Network Name (SSID), try splitting these out into different Wi-Fi network names.
   • For example, if you router uses the same Network Name (SSID) for both the 2.4GHz and 5GHz band. The modification is to change the name of the 5GHz SSID, so that it has a different name from the name of the 2.4GHz SSID. The recommendation is to add the number 5 to then end of the existing name. For example, if the name of your SSID is Jones, then change the name of the 5GHz SSID to Jones5.
4. Attempt to enroll the device again after following all of these steps to see if you are successful. If not, please contact our technical support team at dssupport@leviton.com. Please include the type model number of the Decora Smart device and the brand and model of your wireless router.
   
5. For additional help, you can call our support department.

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If the WiFi switch is not functioning to the My Leviton app's schedule or settings, it is recommended to either update the firmware of the WiFi switch from the Leviton app or, reset the WiFi switch by turning it on/off at the circuit breaker controlling the switch.

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A good starting point is to follow the recommendation often provided in the installation manual. The location of your electric towel warmer should take building code, safety, functionality, and aesthetics into consideration. If the towel warmer is mounted too low, towels may drag on the floor, causing tripping or mold issues. Mounting it higher reduces risk of burn, especially for children or those who may accidentally bump into it. If you are unsure what height is best for you, consult your WarmlyYours representative at +1 (800) 875-5285.

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Before you begin, please verify that you are attempting to enroll a Decora Smart Wi-Fi device. The first 2 characters of a Decora Smart Wi-Fi device is DW (e.g. DW15S, DW6HD, DW15P, etc.). If the device begins with a DHor DZ (e.g. DH15S, DZ15S, etc.), it is not a Decora Smart Wi-Fi device and cannot be used with My Leviton.If you are having trouble connecting your Decora Smart Wi-Fi device to your Wi-Fi network, take note of where the failure is occurring during the process (as described below), and follow the troubleshooting procedures for that step in the process. Refer to this article for all of the steps in the process: Add a Decora Smart Wi-Fi Device to the My Leviton App

Also, make sure that the mobile app that you are using is named My Leviton. Other Leviton mobile apps, such as Decora Smart Home or Decora Digital Dimmer & Timer cannot be used for Decora Smart Wi-Fi devices.

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In Step 2 of the process, where you attempt to connect directly to the Decora Smart Wi-Fi device that is listed in the Wi-Fi networks (it will be listed in the format of Leviton Device-xxxx), instead of connecting you receive a message stating it is "unable to connect" or simple never connects (e.g. no check mark next to the device).
If the device connects and you see this screen, skip to Decora Smart Wi-Fi device will not connect to the Wi-Fi Network or Leviton Cloud.
If the mobile device does not connect to the Decora Smart Wi-Fi device at this step, please follow these troubleshooting step:

1. Make sure you have the latest version of the My Leviton App. To ensure that you are running the latest version of the app, check for a My Leviton app update on the Apple App store or Google Play store.
   
2. If available, try using a different mobile phone or tablet running the My Leviton app. Follow Steps 1 and 2 and see if you are able to connect to the device. If you are able to connect, see if you can complete the process.
3. Contact our technical support team at dssupport@leviton.com. Please include the type and model of mobile devices you are using and the model number of the Decora Smart device.

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A GFCI/GFEP (Ground Fault Circuit Interrupter / Ground Fault Equipment Protection) works differently than a circuit breaker by specifically detecting a small imbalance in electrical current between the hot and neutral wires, which indicates a potential ground fault (like a person touching a live wire), and instantly shutting off the power to prevent shock, while a circuit breaker only trips when there's a significant overload in current flow on the circuit, like a short circuit or too many appliances plugged in.

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GFCI can fail for various reasons, such as wear and tear, moisture, corrosion, power surges, faulty wiring, or improper installation. Some of these causes can be prevented by regular inspection and maintenance, while others may require professional assistance. It is important to note that GFCI devices (ex. thermostat, breakers, outlets) should be tested regularly as these do wear out over time.

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No, a circuit breaker will NOT protect against a power surge; a circuit breakers primary function is to protect against excessive current flow (overload), while a surge protector is specifically designed to handle voltage spikes, which are what power surges are considered to be.

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