It all started with Richard Whalen, the Owner of Albright Electric, inquiring about snow melting systems. At that time, Richard was not yet familiar with snow melting systems but, at the same time, his priority was to help his customer. As a seasoned trade professional, he researched manufacturers who sell snow melting systems and came across our company’s website. And the rest, as they say, is history.
Recently, Richard Whalen was selected as our “Share Your Story” winner. Richard was pleased with our Snow Melt Systems and was kind enough to give us an insightful interview; specifically, how the product he purchased from WarmlyYours resulted in boosting his company’s profits.
What Made This Trade Professional Choose WarmlyYours’ Snow Melt Mats?
“I had never sold any snow melting systems and in fact, knew nothing about the product. WarmlyYours provided me with all the information I needed and made me comfortable with a hands-on project,” said Richard. “I like being able to pick up the phone and speak to an expert at any time of the day, and that’s just what I can do while working with WarmlyYours. They walked me through procedures step by step and offered webinars so I can learn about their products, services and installation techniques.”
Picture courtesy: Albright Electric
Customer satisfaction is very important to WarmlyYours and we give this a high priority by monitoring closely how our products and services work for our customers. We were interested in what Richard thought of how we performed when we carried out sales and training webinars, so we asked him to share his insights with us, and here’s what he had to say: “WarmlyYours’ customer service is extremely friendly, easygoing and helpful in navigating trade pros through the process. I remember when we were getting our feet wet, we didn’t get this kind of exceptional customer service anywhere other than WarmlyYours.”
What Else Do Trade Professionals Like About WarmlyYours?
For his first project with us, Richard sent a survey of his customer’s property to Pedro, our Sales Account Manager. Pedro then introduced Richard to Gabriel, our Technical Support Engineer, who designed the snow melt system, calculated estimated costs and even spoke with Richard’s customer over speaker phone to answer all his questions! “That’s when I decided to work exclusively with WarmlyYours,” said Richard. “I called Pedro and Gabriel a million times for a million different questions. Because I’m very technical, I want to know the nuts and bolts of the technicality and WarmlyYours’ employees are best at providing that. The employees are a reason to choose WarmlyYours.”
Picture courtesy: Albright Electric
Richard added, “The ten-year warranty is a great selling point. I use that a lot with homeowners,” said Richard. Typically, asphalt driveways have to be redone every 8 to 9 years anyway, whereas WarmlyYours’ Snow Melt Systems offer an impressive 10-year warranty.
After highlighting the performance of our Snow Melt Mats and recognizing the unbeatable 10-year warranty, Richard shared, “I recommend other trade pros to use WarmlyYours’ design service. I only had to provide a survey of the property and a WarmlyYours representative was able to tell me which areas need to be heated.” It was that simple!
Share Your Story With WarmlyYours For A Chance To Win $100!
WarmlyYours offers a wide, affordable variety of outdoor radiant heating solutions to ease homeowners’ challenges in dealing with snow and ice. Our Snow Melt Mats can be installed directly under concrete, asphalt or in mortar underneath pavers to keep your ramps ice- and snow-free and save your customers from hours of snow shoveling all through the winter season. If you have installed any of our Snow Melting Systems and would like to share your story with us, you can do so by clicking here. Don’t forget, the story that you share not only helps other prospective customers develop a better understanding, but also qualifies you for a chance to win a $100 check! If you have any questions, contact us at 800-875-5285.