Customer Reviews
Excellent service
Initial phone call to the service department was not every helpful. But once I decided to just buy a new thermostat then the process was straight forward and the CS person was super helpful
Fast delivery, Good product
The thermostat I wanted was delivered the same week I ordered it. The device is directly connected to the power line as opposed to lead wires from the device - like my previous one whose lead wires burnt out.
great care
Customer service was able to help with my problem, diagnose, and send a replacement without fuss. I appreciate getting an answer quickly!
Warmly, Yours
I had a problem with an older model thermostat. I'm a DIY person so I called the tech support. It was refreshing to have a company with great support of their product and not just reading from a script. They actually know their product and how to help. Super great experience.
Product worked great and customer service was excellent!
Received the thermostat quickly and had a minor issue during install and when contacting support the gentleman I worked with was very knowledgable and quickly helped me understand my mistake in wiring up the thermostat. Everything works great now!
Superior customer service
Troy was very knowledgeable about their products and always follow up my orders with a confirmation email.
Great Help on Another Project
Love this company, very easy to work with and very helpful. Thanks again guys for helping with yet another project!
Love the warmth
Was unsure but it was a small area and decided to proceed. No regrets what so ever. Love the warmth radiating from the tile floors! The installation was somewhat of a challenge for my inexperienced husband. But installed now….no looking back!
Best customer service!
We’ve purchased from WarmlyYours twice now and have been thrilled both times! The product is easy and intuitive to install and we love having warm floors. What really sets WarmlyYours apart is their outstanding customer service. They will help you select the right product and are extremely friendly and knowledgeable. 5 stars!
Great Product
The company was easy to deal with, had great and responsive customer service. Just powered up the floor today. It sits under self levelling cement and floor tile and took a couple of hours to warm from 19C to 28C.
Top level service
Third system that I have installed. First time needing any support help. Solved the problem and got my system back online. Highly responsive and knowledgeable. Doesn’t get better than that.
Great customer service
I needed a new thermostat for my heated floors in the kitchen. They helped me pick out the one I needed and even gave me a discounted price. Shipping was not real fast, but once I received it, the installation was a breeze and my floors are warm again. Customer service also followed up on the order a couple of times to make sure I was satisfied, which was impressive.
Easily installed to replace the original version
My original thermostat had quite working. WarmlyYours identified a simple replacement which was easy to install to replace the older thermostat and thus far the new thermostat has worked fine.
Fantastic support
After doing some research on installing floor heat under an overhead door in a commercial facility, we found out about WarmlyYours products. We were impressed with the initial support which made us decide to use their products. We received the heat matting a short time after ordering. The product looks incredible durable and we’ll definitely be using it in the future!
Still Going Strong Since 2008
We installed a WarmlyYours system in 2008 during a major kitchen remodel and have found the company to provide excellent customer and technical support. Since then we have had two minor issues, one was a thermostat that failed and solid state contactors that failed in Jan 2025. Jeff in tech support helped me quickly diagnose the failed contactors and send me clear instructions on how to replace. I suspect in both cases our electric coop may have contributed to both issues due to power surges related to severe weather. My experience with WarmlyYours from design, installation guidance and ongoing customer support has been great and I have found their system works well.
Perfect for my needs
I had trouble looking for a suitable part that would complete the look and the install for my warmer. WarmlyYours had the right product, finish, service, speed, everything!
Thermostats.
Great thermostats great customer service always very helpful.
Warm Support—Even Beyond New Jersey
Thank you for all your help with my thermostats and my orders. Letting you know I won’t be in New Jersey anymore. I’m moving to a warmer climate with my daughter and her children. Thanks again for all your help.
Love it!
I have been installing your system for years in my customers homes. I just had the opportunity to use the cable in my personal bathroom remodel. I absolutely love it! So great t i step out of my tub onto this cozy warm tile!!
Wonderful product!
I couldn’t be happier. Our electrician had no trouble wiring it into our system without needing a dedicated source for it. Love the look and the effect! I cannot rave enough about it!!!