Are you experiencing problems with your electric floor heating or snow melting system? WarmlyYours has the tools and the expertise to not only identify the cause of the issue but to also perform the radiant heating repair necessary to get your system up and running like new.
Radiant heating is a very effective heating method that requires almost zero maintenance but, like with anything, issues can occasionally arise. And there's nothing more frustrating than trying to enjoy the benefits of your radiant heating system only to realize it's not working. Identifying the cause of the problem might be difficult for many people but not for WarmlyYours's Radiant Experts. We've condensed over 20 years of experience into our SmartFix troubleshooting and radiant heating repair service to make sure that we're able to not only identify the cause of your system's problem, but to also repair that system in the most efficient and effective way possible.
Using the SmartFix service will not only ensure an efficient repair and troubleshooting process, but also a well functioning heating system for many years to come. In addition to our complimentary 24/7 technical support, successful completion of our SmartFix service will warranty the repairs against defects in workmanship and/or materials. The warranty duration is 10 years for WarmlyYours heating elements and 5 years for a competitor's heating elements.
Our team of Radiant Experts are ready to help! Tell us a little about yourself and your project to receive a free, no-obligation quote.
At this time, the SmartFix service is available for electric floor heating cables, electric floor heating rolls, electric floor heating mats, electric snow melting cables, electric snow melting mats, electric pipe freeze protection cables, and electric roof and gutter deicing cables.
Repairs made to WarmlyYours heating elements by a WarmlyYours representative are warrantied against defects in workmanship and materials for a period of 10 years from the time of the repair. Repairs made to a competitor's heating elements are warrantied against defects in workmanship and materials for a period of 5 years from the time of the repair.
This warranty does not include thermostats or controls, which will remain subject to the terms of the original manufacturer's warranty.
The service fee for SmartFix includes the first hour of labor at the jobsite. After the initial hour, each hour will accrue an additional fee.
The service fee also includes travel for the WarmlyYours representative of up to 100 miles (round trip) outside of the Chicago-area. If the project is located outside of this 100-mile (round trip) range, there will be an additional, milage-based fee.
There can also be additional fees for any materials needed to complete repairs and for any projects requiring an overnight stay or an extended stay from the WarmlyYours representative.
There is no set answer for this as it depends on many variables but we will do our best to get to your project as expediently as possible.
The typical scheduling process will look something like this: we will contact you within 1 to 2 business days from when the initial service request is received. A WarmlyYours representative will then call to discuss the project specifics. Once this has been done, the WarmlyYours representative will identify available dates to conduct the onsite service that are also convenient for the customer.
SmartFix is available weekdays (Monday through Friday—excluding holidays) from 9 a.m. to 4 p.m. CST.
If the system was supplied by WarmlyYours, the onsite WarmlyYours representative will have basic replacement parts available. All other parts or materials, which are not standard parts supplied by WarmlyYours, will have to be ordered in. This could result in an additional SmartFix appointment (and accompanying fees) being required to install the aforementioned additional parts.
WarmlyYours does have the knowledge to repair essentially any type of electric radiant heating system.
However, depending on how the system was installed and the quality of the heating elements that were installed, a competitor's heating system may be damaged during the testing process. This can occur if a competing heating element is not durable enough to withstand high-intensity testing, which could lead to further failure—this isn't typical but it is important to be aware of the possibility. WarmlyYours will not be held liable for any failures to third party heating elements during the testing process.
Yes, it is preferable that you have the relevant service provider onsite or on-standby during the SmartFix appointment to safely remove the section of flooring/surface to limit damage to the rest of the project.
If the service provider fails to show up at the scheduled SmartFix appointment, you will have the option to reschedule the SmartFix visit at an additional cost.
Alternatively, the WarmlyYours representative could proceed to remove the section of flooring/surface with the approval of the homeowner at an additional cost. In this event, WarmlyYours will not accept or be held liable for any damages which may occur during this process.
No, the appropriate floor surface contractor will be required to perform this task at the customer's expense.
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