nSpire Touch Programmable Thermostat (White) with Austrian Crystals - Crystal Infinity


Part Number: UDG4-4999-SC-MT-CI
The nSpire Touch thermostat offers all the things you expect from a smart touchscreen thermostat – intelligent, adaptive control and intuitive operation.
This support page provides publications, manuals, specifications, videos, support articles, and common support questions


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Common Support Questions (15)

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Publications and Manuals (13)

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Specifications (22)

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Common Support Questions


How to figure out the Kilowatt Load usage for your floor.

On the new touch screen thermostats, during the startup menu, users will be prompted to enter their KW load usage. A lot of our customers may not know this for a number of reasons (they did not install or order the floor, it may be a replacement and info on the install has been lost, etc.) Here is an easy way to help out and get the KW load they need for this menu step.

Kilowatt load usage can be figured by taking the square footage of the open floor space multiplied by 15 (for tile) or 12 (for carpet and laminate). This gives us the total wattage which we then divide by 1000 to get the Kilowatts.

An example. User has a 100 square foot room that is tiled. The math would look like this: 100 sq feet X 15 watts per square foot = 1500 divided by 1000 = 1.5 KW

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Yes, the Touch and Wifi units will keep the time, there is a back up battery that will last quite a long time.  No need for resetting the clock in event of power outage.

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Yes, the floor sensor wire can be extended up to 300 feet with 18 AWG wire.

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To unlock thermostat nSpire from child lock mode: Connect the dots on the touch screen to make the letter "L"

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Solution:

Floor load is provided on the installation and electrical plan for your system. Kilowatt load usage can be figured by taking the square footage of the open floor space multiplied by 15 (for tile) or 12 (for carpet and laminate). This gives us the total wattage which we then divide by 1000 to get the Kilowatts. An example. User has a 100 square foot room that is tiled. The math would look like this: 100 sq feet X 15 watts per square foot = 1500 divided by 1000 = 1.5 KW


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Cause:

Floor sensor is not connected to terminals C&D, defective or damaged

Solution:

Error code "E2" means defective, damaged or not connected floor sensor. Check connections or replace sensor if necessary.

Sensor resistance should be in 8-16k range and can be tested with a digital multimeter in 20k scale.


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Cause:

My thermostat says "Ground Fault Detected"

Solution:

Follow the on-screen instruction to reset the GFI with pressing the side button. If the unit continue to trip please contact Tech Support.


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Solution:

No, supplied voltage should match the voltage of the heating product.


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Cause:

Childlock is activated

Solution:

To unlock draw an "L-shape": touch your finger to the top dot, slide to the lower dot and then slide to the right.


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The default is 10k.  If this is a new installation, that is the answer.  In the very rare occasion that this is replacing a 12 year old or older Energy stat (square OJ Microline from before 2010 with red and green sensor wires), choose 12k.  If this is a replacement for the other 99% of the other thermostats we sold (Honeywell TH115 and TH111 thermostats), 10 k is the value.

Always start with the default 10k and change later if needed.

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Solution:

Please enter the default value: 10K


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All thermostats are mandated at 42" height for handicap accessibility, most private residences are mounted at 52-60".

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Pressing and holding (2-3 sec) physical power/reset button will turn the unit completely OFF. Same process turns the unit back on.

(nHance and nJoin units will have the button on the front faceplate, nSpire Touch WiFi, nSpire Touch and nTrust will have the button on the right side of the faceplate.)

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Menu > Installer Settings > Sensor Application > Select Floor > Press checkmark to save.

See video here: https://www.warmlyyours.com/en-US/video-media/switching-modes

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Publications and Manuals



Specifications


Warranty / Certifications

Approvals cULus listed
Ingress Protection (IPxx) Rating IP20
Warranty Limited 3-year warranty and lifetime technical support

Electrical

Battery 5-year battery backup of clock and calendar
Connection 4 wires, double pole
Connection Method Hardwired
Dual Voltage t
Ground Fault Protection GFCI, Class A, 5 mA
Maximum Current 15 A
Maximum Power 1800 W @ 120 V, 3120 W @ 208 V, 3600 W @ 240 V
Supply 120 VAC - 50/60Hz, 240 VAC - 50/60Hz

Appearance

Color Crystal Infinity (White)

Product Dimensions

Depth 2 in
Installed Depth 0.75 in
Length 5.125″

Controls

Display Backlit Display
Display Size 2″ W x 3″ H (3.5″ Diagonal)
Languages English, French, Spanish

Thermostat

Floor Sensor Compatibility 10k ohms, 12k ohms and custom
Included Floor Sensor 10k ohms, 15' lead

Identifiers

SKU UDG4-4999-SC-MT-CI
UPC (GTIN-12) 881308065676

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