nSpire Touch WiFi Programmable Thermostat (Black)

The breaker and wire sizes are selected based on the total amperage of the WarmlyYours heating system connected to a single thermostat. This information is on the WarmlyYours heating system's installation plan, electrical plan, or UL label. Based on guidelines from the National Electrical Code: loads up to 16 Amps may utilize 12 gauge wire with a 20-Amp breaker, and loads up to 12 Amps - 14 gauge wire with a 15-Amp breaker. Local code and/or other factors may change these guidelines.

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Error code "E2" on a WarmlyYours nSpiration Series Radiant Heating Controls (OJ Microline thermostat) means  there is a defective, damaged, or not connected floor sensor. Check connections or replace the sensor if necessary.

Tbhe floor sensor resistance should be in 8kΩ-15kΩ range and can be tested with a digital multimeter on a 20k scale. If the floor sensor resistance is out of range, it could be damaged. Please note, only one floor sensor can be connected to a single WarmlyYours nSpiration Series Radiant Heating Controls (OJ Microline thermostat).

Cause:

Floor sensor is not connected to terminals C&D, defective or damaged

Solution:

Error code "E2" means defective, damaged, or not connected floor sensor. Check connections or replace the sensor if necessary.

Sensor resistance should be in 8kΩ-15kΩ range and can be tested with a digital multimeter on a 20k scale. If the sensor resistance is out of range, it could be damaged. Please note, only one floor sensor can be connected to a single thermostat.

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One thermostat can control multiple heating mats/cables as long as all the heating elements are using less than 15 amps:

TempZone™ will cover aprx. 120 sq. ft. for 120V systems and 240 sq. ft. for 240V systems on one thermostat.

Environ™ will cover aprx. 150 sq. ft. for 120V systems and 300 sq. ft. for 240V systems on one thermostat.

Slab Heat will cover aprx. 90 sq. ft. for 120V systems and 180 sq. ft. for 240V systems on one thermostat.

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The default is 10k.  If this is a new installation, that is the answer.  In the very rare occasion that this is replacing a 12 year old or older Energy stat (square OJ Microline from before 2010 with red and green sensor wires), choose 12k.  If this is a replacement for the other 99% of the other thermostats we sold (Honeywell TH115 and TH111 thermostats), 10 k is the value.

Always start with the default 10k and change later if needed.

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Follow the on-screen instruction to reset the GFI with pressing the side button. If the unit continue to trip please contact Tech Support.

Cause:

OJ Microline nSpire Touch WiFi (model UWG4-4999) thermostat says "Ground Fault Detected"

Solution:

Follow the on-screen instruction to reset the GFI by pressing the side button. If the unit continues to trip, please contact Tech Support.

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Pressing and holding (2-3 sec) physical power/reset button will turn the unit completely OFF. Same process turns the unit back on.

(nHance and nJoin units will have the button on the front faceplate, nSpire Touch WiFi, nSpire Touch and nTrust will have the button on the right side of the faceplate.)

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Cause:

Thermostat is asking for distributor ID

Solution:

Distributor ID is 10266 (if you purchased a WarmlyYours system)

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Please follow the interactive guide below:

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To unlock WarmlyYours nSpire Touch Programmable Thermostat from child lock mode: Connect the dots on the touch screen to make the letter "L"

Cause:

How to unlock WarmlyYours nSpire Touch Programmable Thermostat (UDG4-4999 or UWG4-4999) with child lock engaged? (3 dots on the screen)

Solution:

To unlock WarmlyYours nSpire Touch Programmable Thermostat from child lock mode: Connect the dots on the touch screen to make the letter "L"

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Solution:

The ground wire in the floor mat must be connected directly to the ground wire of the supply or to the house ground wire.

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All thermostats are mandated at 42" height for handicap accessibility, most private residences are mounted at 52-60".

Please see this video on how to install a WarmlyYours nSpiration Series thermostat: https://www.warmlyyours.com/video-media/wire-nspiration-thermostat-to-electric-floor-heating-roll

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Solution:

No, supplied voltage should match the voltage of the heating product.

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No, the RC-40AMP is controlled by a line voltage (120V/240V) thermostat.

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Yes, the floor sensor wire can be extended up to 300 feet with 18 AWG wire.

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Menu > Installer Settings > Sensor Application > Select Floor > Press checkmark to save.

See video here: https://www.warmlyyours.com/en-US/video-media/switching-modes

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See attached document for full description.  OJ App can be found on the App store under "UWG4".

https://www.warmlyyours.com/en-US/publications/NSPIRE-TOUCH-WIFI-SETTINGS-AND-REMOTE-CONTROL-SETUP-GUIDE-A.pdf

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Please follow step-by-step guide here: nSpire Touch WiFi (UWG4-4999) WiFi Settings, Remote Control, and Voice-Control Integration Setup Guide

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Cause:

Connecting to Amazon Alexa

Solution:

When you have successfully set up a WiFi connection and connected your thermostat to the app, you can connect your thermostat to Amazon Alexa home system.

1. Open the Amazon Alexa app on your smartphone or tablet.
2. Click “Devices” from the menu tab at the bottom of the screen.
3. Select “+” in the upper right corner.
4. Click “Add device”.
5. Find and select “Thermostat’ under “All devices”.
6. Choose “Other”.
7. Click on “Skill store”, which is marked with a blue color.
8. In the upper right corner, press “Search”. Type “UWG4” and choose the skill called "UWG4 Thermostat".
9. Press “Enable to use”.
10 Use your login information for the UWG4 app and press “Link now”. Your thermostat will be linked with this skill and your Amazon Alexa device.
11. Click on “Close”.

Your thermostat is now connected to the Amazon Alexa system!

Voice command examples:
“Alexa, what’s the temperature in the bathroom”

Cause:

Connecting to Google Assistant

Solution:

Before setting up voice control for the thermostat, you need a Google account that has been connected to the Google Home app.

1. Open the Google Home app on your smartphone or tablet.
2. At the top left, tap “Add” (+) - “Set up device” - “Works with Google”.
3. Select the manufacturer of the device from the list. Search “UWG4” and select “UWG4 Smart Thermostat”.
4. Follow the in-app steps to complete setup

a. Sign into the UWG4 app with your login information.
b. Read and accept the grants page.
c. Your thermostat should now appear as available to be linked to Google Home.
d. Choose the thermostat and click “Next” in the bottom right corner.
e. Select a location for your thermostat and click “Next”.

Your thermostat is now set up and you can try different voice commands using the thermostat name that you chose in the Google Home app.

Voice command example:
“Hey Google, set the temperature to 70 degrees”

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Cause:

Some WiFi routers limit the number of wireless devices that can connect to the Internet.

Solution:

To test whether this is the problem, shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut down, try once again to connect your WiFi Touch Thermostat to the network. If the WiFi Touch Thermostat connects successfully, consult the documentation for your access point or contact your Internet Service Provider (ISP) to find out if you can increase the number of simultaneous connections to your WiFi network.

Cause:

Some WiFi routers broadcast a stronger signal that the WiFi Touch thermostat.

Solution:

If this is the case the WiFi Touch thermostat can see the WiFi router – but the WiFi Touch thermostat cannot reach the WiFi router.

Cause:

Maybe your WiFi router requires a restart/reboot

Solution:

The problem might be with your router (even if your other wireless devices are still connected). A simple restart of the router will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power source to restart them, you should refer to your router’s documentation for specific instructions.

Cause:

Maybe your WiFi router firmware needs to be updated

Solution:

Contact your ISP or the router manufacturer for instructions on how to update the firm

Cause:

Other devices are interfering with the wireless signal

Solution:

Try turning off other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the WiFi Touch Thermostat’s network connection.

Cause:

Your WiFi Touch Thermostat needs a user reset

Solution:

Restart your WiFi Touch Thermostat. To restart the WiFi Touch Thermostat, go to Menu/User Settings/User Reset and select “Reset Thermostat”. Once your WiFi Touch Thermostat has restarted, go to Menu/WiFi/Weather Settings and try to connect your thermostat again.

Important! It is imperative that you make a note of the “Distributor ID” found in the thermostat under “Menu/User Settings/Information” before performing a “Factory Reset”. The thermostat will not operate without it.

Cause:

Insufficient WiFi signal

Solution:

Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by your phone, or is very weak, other devices may also have trouble connecting to the network from that area of your home. You may be too far away from your WiFi router or there may be a problem with it. If you are too far away from your WiFi router, you can purchase a WiFi signal repeater which will improve the range of the WiFi signal in your home for all devices.

Cause:

Your WiFi router has insufficient security

Solution:

With so many home devices now connected to the Internet, we want to make sure that your WiFi Touch Thermostat is connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers utilize two main types of protective encryption: WEP and WPA. WEP is the original form of encryption and it offers very little security.

Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more difficult to break into networks. Your WiFi Touch Thermostat currently supports WPA and WPA2 encryption only. If your router was manufactured after 2003, you should be able to change the setting from WEP to WPA by following the guide in the link: (http://www.tech-faq.com/how-to-change-wep-to-wpa.html). Your WiFi Touch Thermostat can still control your floor heating system without wireless network connection. As the best course of action, The manufacturer recommends that you upgrade your security settings to properly protect your network from hackers. If that is not possible, contact your network administrator.

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Forego the app because the password cannot reset there, and go to a web browser and to the website mythermostat.info   Once there, click 'Forgot password'.

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Login to mythermostat.info from a web browser to confirm account activation.  A password reset may be required and the web browser login is the only menu that allows this.  Assure the ONLINE, CONFIRMED, and LINKED statuses are all YES; activation succeeded.  You may now proceed to use the mobile device OJ Microline UWG4 app.  If activation did not succeed, contact WarmlyYours Technical support at (800) 875-5285 during normal business hours for assistance.

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Cause:

Childlock is activated

Solution:

To unlock draw an "L-shape": touch your finger to the top dot, slide to the lower dot and then slide to the right.

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The flashing digits indicate that the actual (measured) floor temperature exceeds the thermostat temperature limit.

The temperature limit is set for either tile (104°F/40°C) or laminate (82°F/28°C) when the thermostat is first set up or re-configured.

For example: When the floor type (protection) is set to laminate, the limit defaults to 82°F/28°C. If the floor temperature goes above this - whether due to radiant floor heating or external heating sources, then the digits will flash and the heating is switched off.

Turning the temperature up or down will not affect the flashing digits. And leaving the thermostat alone with flashing digits does not harm the system.

Tip: To turn off the heated floor (ex. for months when it is not needed), on the outer edge of the thermostat, depress the lower right side button for 3-5 seconds. This will also turn it back on.

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Yes, the Touch and Wifi units will keep the time, there is a back up battery that will last quite a long time.  No need for resetting the clock in event of power outage.

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