Circuit Check
This support page provides publications, manuals, specifications, videos, support articles, and common support questions
Notices
Quebec Repairability Notice
Avis important pour les consommateurs du Québec:
WarmlyYours n’offre pas de services de réparation pour ce produit. Les seules pièces de rechange disponibles sont les kits de raccordement (splice kits) ; l’élément chauffant lui-même n’est pas offert comme pièce de rechange. Si votre système de chauffage par le sol intérieur tombe en panne pendant la période de garantie, nous remplacerons l’unité complète conformément à notre politique de garantie. Notre équipe d’assistance technique est disponible 24h/24 et 7j/7 par téléphone pour toute aide à l’installation ou au dépannage. Pour plus de détails, consultez notre politique de retour. Cet avis est fourni conformément à la Loi sur la protection du consommateur du Québec, article 39 (telle qu’amendée en 2025).
Important Notice for Québec Consumers:
WarmlyYours does not provide repair services for this product. The only replacement parts available are splice kits; the heating element itself is not available as a replacement part. If your indoor floor heating system fails within the warranty period, we will replace the entire unit according to our warranty policy. Our technical support team is available 24/7 by phone for installation and troubleshooting assistance. For full details, see our Return Policy. This notice is provided in accordance with Québec’s Consumer Protection Act, section 39 (as amended in 2025).
Support Questions
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WarmlyYours has recently begun including floor sensors with our heating elements to help ensure customers will have everything they need for optimal operation of their radiant heating systems.
The sensor included with your floor heating element can be installed with the heating system (the sensor is equally spaced between runs of the heating wire--see your install manual for more info). Installing this sensor with your floor heating control will enable energy efficient operation of the floor warming system based on the floor temperature instead of the ambient room temperature.
We generally recommend that you install a second, unconnected backup floor sensor alongside the primary one. In the very unlikely event that your first floor sensor is damaged, this install method will save you from having to pry up flooring to replace a floor sensor. You simply disconnect the damaged sensor from the thermostat and connect the backup sensor.
In addition to the floor sensor that was included with your heating element, our nSpiration Series thermostats also come with a floor sensor. If you purchase both a heating element and an nSpiration Series thermostat from WarmlyYours, you'll have a primary and a backup floor sensor for your system.
Error code “E2” means the floor sensor is defective, damaged or not connected. Check the connections, and replace the sensor if needed. Test the sensor with a digital multimeter on the 20k scale. Because the sensor is a thermistor, its resistance changes with temperature: it typically reads about 8kΩ–15kΩ at normal room temperature, lower when warm and higher when cold. A reading of 0 ohms or OL (open line) indicates a failed sensor. Only one floor sensor can be connected to a thermostat.
Documents
Technical Information
Installation
Specifications
Electrical
| Battery Cell Size | AAA |
| Battery Composition | Alkaline |
| Battery Included | Yes |
| Battery Required | Yes |
| Number of Batteries Included | 3 |
| Number of Batteries Required | 3 |
Product Dimensions
| Depth | 2″ |
| Height | 2″ |
| Length | 2″ |
| Weight | 0.2 lbs |
| Width | 3″ |
Identifiers
| SKU | SS-01 |
| UPC (GTIN-12) | 881308010638 |
Warranty / Certifications
| Warranty | 10 Year Warranty under Laminate & Floating Hardwood, 5 Year under Carpet (US Only) |