Riviera - Hardwired - Brushed Stainless Steel

Part Number: TW-R09BS-HW
This support page provides publications, manuals, specifications, videos, support articles, and common support questions

Common Support Questions (12)

Publications and Manuals (9)

Specifications (32)

Videos (3)

Articles (2)

Related Items (11)

Similar Items (3)

Create a new Support Request

Common Support Questions

Yes, most of our wall-mounted towel warmers have a fixed power location in the lower right corner.  All of our heated towel racks are electric "dry" (liquid/oil-free) units and most can be installed "upside down". Doing so will result in the power location relocating from the lower right corner to the upper left corner.

Please see the installation video here:  https://www.warmlyyours.com/en-US/video-media/towel-warmer-install

Need more help? View support options

A WarmlyYours electric towel warmer can't be installed in a tub or shower enclosure. A WarmlyYours electric heated towel rack should be installed at least 24” away from a wet location like a shower, tub, etc. Always install a WarmlyYours electric towel warmer in compliance with all local building and electrical codes.

Need more help? View support options

Yes. WarmlyYours towel warmers are to be installed in accordance with the instructions in the manual and CEC, NEC, and local code guidelines relating to electrical fixtures in bathrooms. A towel warmer with a hardwired connection must be on a GFCI-protected circuit and be wired by a professional who is certified to do electrical wiring. Towel warmer models with plug-in connections should be used with a GFCI outlet. 

Need more help? View support options

WarmlyYours towel warmers are all 120VAC units. Towel warmers are available in wattages from 35 watts all the way up to 250 watts. A single towel warmer would typically range from 1-2 amps based on the model. Wire size and breaker size need to be selected based on the total amperage of the towel warmer(s). For towel warmers installed in bathrooms, a GFCI breaker is required.

Need more help? View support options

One can leave the towel warmer on all day. If doing so, observe the towels on the warmer every couple of hours the first day or two to verify that the towels do not become discolored or scorched by leaving the warmer on all day.

Need more help? View support options

Within the Product Dimensions of the WarmlyYours web page for your particular Towel Warmer, it is listed as the general 'Mounting Footprint'. Measure all dimensions of the delivered product prior to rough-in and installation because continuous improvements in the product may affect the finished dimensions.

Need more help? View support options

Yes, regular (non-dimming) light switch can be used as an external switch to control a towel warmer in addition to a built-in switch on the towel warmer itself. A GFCI breaker powering the switch may be required by local Electrical Code.

Need more help? View support options

If a towel cools off too soon after removing it from the warmer, try a differently-constructed towel. The warmer has NO affect on the heat loss of the particular towel after it is removed from the warmer.

Need more help? View support options

Test the ohms of the unit to verify that it is within 5-10% of the resistance indicated in specs. Verify that there is at least 110 volts present into and out of the power supply. If the ohms are too high, the warmer will feel cooler. The lower the voltage, the cooler the unit.If these values are within specs, the towel warmer is working as designed.

Need more help? View support options

Go to this page, scroll down until you see the controls, select the one that looks like yours, open that page and you should find the documents and manuals for the model timer that you have. If you cannot locate it, contact tech support at 1-800-875-5285

Need more help? View support options

Dual connection towel warmers are not designed to go over a junction box, so covers are not available or required. These towel warmers are UL listed to make connections as described in the installation manual. Always comply with all local building and electrical codes.

Need more help? View support options

If a warmer towel is desired, try folding the towel over or unfold it to experiment, try a thicker towel (traps more heat, resulting in higher surface temperatures), a different fabric (cotton vs. blends), leave the towel warmer on longer before the shower (thicker towel plus longer heating time), or place a second towel on the warmer to trap more heat. Keep in mind, the towel will at some point reach its maximum temperature on the towel rack. If that time is an hour, leaving the warmer on all day will not raise the maximum temperature of that towel or warmer, but if you would like to experiment, that's OK, too.

Need more help? View support options

Publications and Manuals



Amps 1.25 A
Connection Method Hardwired
Ingress Protection (IPxx) Rating IP44
Ohms 96 Ω
On/Off Switch Yes
Thermal Power 0.15 kW
Voltage 120 V
Watts 150 W

Warranty / Certifications

Approvals cULus listed
Proposition 65 Compliant Yes
Warranty 2 years


Average Surface Temperature 149°F / 65°C
BTU Per Hour 512 Btu
Heat-up Time 15-20 minutes
TempSmart Safety Limit 149°F - 167°F / 65°C - 75°C
Towel Capacity 1-2


Bar Shape Round
Finish Brushed Stainless Steel
Mounting Method Wall Mounted
Steel Type 304-stainless steel
Style Classic
Towel Bars 9-bars

Product Dimensions

Bar Thickness (Radius) 0.37″
Depth 6.125″
Height 32″
Mounting Footprint 21 ⅝“ (550m) W x 21“ (532mm) H
Width 24″


Country of Origin (COO) China
Package Contents Towel Warmer, installation manual and hardware kit


Towel Warmer Collection Name Classic Collection
UPC (GTIN-12) 881308057749



Similar Items

Speak to a radiant heating expert

Can’t find what you’re looking for? Create a Support Request