Customer Reviews
Fantastic Customer Service
WarmlyYours had fantastic customer service all the way through helping design the project to getting it ordered. Their account manager, Jennifer, deserves a special shout out for being so responsive and willing to help!
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Easy system to use
I've used WarmlyYours for many years. The system is so easy to use and quick to install. It has worked well with all my clients.
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Excellent service and support
Couldn't have asked for better service. Jennifer worked with me on my project, right from the very first quote and while a lot of things changed through the course of the project, I had excellent support all along, accommodating all the changes and providing prompt support all along. Even with returns that I had to make unfortunately, Jennifer and the team were fully understanding and prompt with the transactions. One of those rare companies that seem to value customer satisfaction more than just making money on each customer in the short run. I plan to install heating in other rooms in the near future and I will undoubtedly make the first call to Jennifer at WarmlyYours.
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Customer Service (Account Manager, Jennifer Melus) was great.
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
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Review
Customer Service (Account Manager, Jennifer Melus) was great. I had a problem with a defective panel that was burning off the white paint, emitting VOC. Jennifer was very helpful in replacing the defective panel. Although there were a few glitches during the process, their over all customer service was excellent! This is a huge reflection on the company, as they not only stand by their product but their Customer Service was very good!
Item Reviewed:Excellent
Mary was a super lady on this process . She kept me informed about the product availability & shipping & yes we got it just the day before it had to be installed. We finally energized the two coils all working fine, it was a wonderful experience dealing with Mary. Thank you very much.
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Thermostat
Easy to install AND program thermostat. It's great
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Great to Upgrade
We thoroughly enjoy our WarmlyYours bathroom floor heating system. We replaced an 11 year old WarmlyYours thermostat, side doors and buttons, that died with a new, touch screen model. Can't say enough about the new tech: intuitive, easy to use, and seemingly more efficient at controlling the floor heat. Only wish that the screen would auto-fade after 10-15 seconds. Even with the dimmer set as low as possible, electricity is being consumed, and room is light-polluted, when not needed.
John, thanks for your review. We love the nSprite Touch model as much as you do for it’s simplicity. The good news is that you can make the screen completely dark/off in a screensaver mode. Just go into Menu > User Settings > Screen Saver, choose the option “Screen off” and confirm your choice with a checkmark. This setting also minimizes energy consumption. I hope that helps! Julia Billen (Owner)
Easy to install, great customer service
I installed some Environ Flex rolls in our bathroom. After removing the tile and butting down 1/4 cork underlay, it was so easy to lay out the rolls. The flexibility of cutting them allowed me to use a 25"roll for three runs. All I did was watch the video on the thermostat and the install of the rolls. It saved me a ton of money. I now have a very toasty bathroom floor. I would highly reccomend the nSpire Touch thermostat. For the extra money you can customize the settings to your specific flooring material. Pauline was most helpful through the whole ordering process. She got back to me right away. I will definately repeat.
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Easy to install, great customer service
I installed some Environ Flex rolls in our bathroom. After removing the tile and butting down 1/4 cork underlay, it was so easy to lay out the rolls. The flexibility of cutting them allowed me to use a 25"roll for three runs. All I did was watch the video on the thermostat and the install of the rolls. It saved me a ton of money. I now have a very toasty bathroom floor. I would highly reccomend the nSpire Touch thermostat. For the extra money you can customize the settings to your specific flooring material. Pauline was most helpful through the whole ordering process. She got back to me right away. I will definately repeat.
Item Reviewed:Fast and easy!
Easy to order and install. Great support!
Item Reviewed:Will have to wait and see!
Only the wire is installed in the new walk. I will not be able to give a full review till next winter.
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This towel bar, service and delivery was awesome, thank you
This towel bar, service and delivery was awesome, thank you
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Excellent customer service and support!
As a remodeling contractor I especially appreciated the very personalized customer service that my rep Mary provided me, from design thru installation, including having to make some changes on the fly.
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Excellent
Moving to a new home and leaving behind my towel warmer was a challenge and I couldn't wait to get one for this house. Chose your company and don't regret my choice. Fast efficient service, a follow up call (almost unheard of these days) and an excellent product. Will certainly use you again if I need to and have no hesitation in recommending you to others.
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