nTrust 2.0 Touch Nonprogrammable Thermostat
Part Number: UTN5-4999
This support page provides publications, manuals, specifications, videos, support articles, and common support questions
This support page provides publications, manuals, specifications, videos, support articles, and common support questions
Common Support Questions
The breaker and wire sizes are selected based on the total amperage of the WarmlyYours heating system connected to a single thermostat. This information is on the WarmlyYours heating system's installation plan, electrical plan, or UL label. Based on guidelines from the National Electrical Code: loads up to 16 Amps may utilize 12 gauge wire with a 20-Amp breaker, and loads up to 12 Amps - 14 gauge wire with a 15-Amp breaker. Local code and/or other factors may change these guidelines.
In theory, it is possible, if no other options are available. We do not recommend it, but If the thermostat is controlling the floor temperature with a floor sensor, then it can go on an exterior wall. It is important that the floor sensor gets located in an area of the floor not hit by sunshine.
If the thermostat will be controlling the air temperature with the built-in ambient sensor, then it should go on an interior wall.
A GFCI/GFEP (Ground Fault Circuit Interrupter / Ground Fault Equipment Protection) works differently than a circuit breaker by specifically detecting a small imbalance in electrical current between the hot and neutral wires, which indicates a potential ground fault (like a person touching a live wire), and instantly shutting off the power to prevent shock, while a circuit breaker only trips when there's a significant overload in current flow on the circuit, like a short circuit or too many appliances plugged in.
Relays can fail due to excessive current or voltage. When a relay is exposed to too much current, the contacts can burn out. High voltage can also damage the coil. Other reasons include mechanical wear and tear, dust or dirt buildup, and moisture. These factors can cause the relay to malfunction or stop working entirely. Regular maintenance and using the relay within its specified limits can help prevent failures.
No, a circuit breaker will NOT protect against a power surge; a circuit breakers primary function is to protect against excessive current flow (overload), while a surge protector is specifically designed to handle voltage spikes, which are what power surges are considered to be.
Turn the power (circuit breaker typically) to the thermostat off for 5 minutes and then back on to reset the thermostat.
If there is power to the thermostat and it still doesn't appear to work, then the next step toward a solution is to take Ohm measurements of the floor heating system.
This is done with a digital multi-meter that can select a low 200 Ohm (Ω) scale. To conduct this test, turn off the circuit breaker. Remove the thermostat completely from the wall and disconnect the wires connected to the LOAD connections at the back of the thermostat. Disconnect the ground wires from the house ground, and do the test shown on the links below. If you are uncomfortable doing this test, contact a qualified electrician.
Please follow one of these guides based on the type of heating system installed:
For a quick overview of the testing process:
Here is a video showing how the test is done
Here is a video showing how to locate and identify the floor heating wires
If the system still does not function, contact +1 (800) 875-5285 WarmlyYours Technical Support and provide the Ohm measurements for further assistance.
To completely power off the thermostat, turn off the circuit breaker controlling the thermostat.
Alternatively, put the thermostat into Standby/Frost Protection mode by pressing the lower right button once. A Standby icon will show for a few seconds before it fades out. The thermostat is now in standby. To exit standby, press the lower right button for a moment.
This could be due to one of the following:
a.) The higher temp reading might be due to a rubber bottomed / heavy rug, or piece of furniture placed over the floor sensor. This would trap heat over the sensor making it read a higher value than the rest of the floor –- Remove the item trapping the heat over the floor sensor.
b.) If the thermostat indicates a strange, higher measurement. Then more than one (1) floor sensor may have been hooked up to the thermostat -- Disconnect the extra sensor(s) and leave just one pair of wires hooked up (terminals C+D) to the thermostat.
c.) The floor sensor calibration may have been changed -- This setting should NEVER be changed, do a thermostat factory reset: Installer and User resets to clean this up.
d.) Is the OJ Microline thermostat used on a very old floor heating system? Some of the older systems, particularly the ones using an OJ Dual / Energystat thermostat had 12kΩ sensors in the floor -- Change the installer setting to read a 12kΩ floor sensor, instead of the default 10kΩ floor sensor.
If further assistance is needed, please contact WarmlyYours technical support.
Error code "E2" means defective, damaged, or not connected floor sensor. Check connections or replace the sensor if necessary.
Sensor resistance should be in 8kΩ-15kΩ range and can be tested with a digital multimeter on a 20k scale. If the sensor resistance is out of range, it could be damaged. Please note, only one floor sensor can be connected to a single thermostat.
The flashing digits indicate that the actual (measured) floor temperature exceeds the thermostat temperature limit.
The temperature limit is set for either tile (104°F/40°C) or laminate (82°F/28°C) when the thermostat is first set up or re-configured.
For example: When the floor type (protection) is set to laminate, the limit defaults to 82°F/28°C. If the floor temperature goes above this - whether due to radiant floor heating or external heating sources, then the digits will flash and the heating is switched off.
Turning the temperature up or down will not affect the flashing digits. And leaving the thermostat alone with flashing digits does not harm the system.
Tip: To turn off the heated floor (ex. for months when it is not needed), on the outer edge of the thermostat, depress the lower right side button for 3-5 seconds. This will also turn it back on.
GFCI can fail for various reasons, such as wear and tear, moisture, corrosion, power surges, faulty wiring, or improper installation. Some of these causes can be prevented by regular inspection and maintenance, while others may require professional assistance. It is important to note that GFCI devices (ex. thermostat, breakers, outlets) should be tested regularly as these do wear out over time.
Publications and Manuals
Specifications
Warranty / Certifications
| Approvals | cULus listed |
| Ingress Protection (IPxx) Rating | IP20 |
| Warranty | Limited 3-year warranty and lifetime technical support |
Electrical
| Battery | 5 year battery backup of clock and calendar |
| Connection | 4 wires, double pole |
| Connection Method | Hardwired |
| Ground Fault Protection | GFCI, Class A, 5 mA |
| Maximum Current | 15 A |
| Maximum Power | 1800 W @ 120 V, 3120 W @ 208 V, 3600 W @ 240 V |
| Supply | 120 VAC, 208 VAC, 240 VAC (50/60Hz) |
Appearance
| Color | White Acrylic |
| Display | LED Light Through |
Product Dimensions
| Depth | 1.73″ |
| Installed Depth | 0.46″ |
| Length | 4.98″ |
| Weight | 0.6 lbs |
| Width | 3.09″ |
Thermostat
| Floor Sensor Compatibility | 10k ohms or 12k ohms |
| Includes Floor Sensor | 10k ohms, 15′ lead |
| Maximum Ambient Temperature Setting | 77 °F |
| Maximum Floor Temperature Setting | 104 °F |
| Minimum Ambient Temperature Setting | 32 °F |
| Minimum Floor Temperature Setting | 41 °F |
Identifiers
| SKU | UTN5-4999 |
| UPC (GTIN-12) | 881308080426 |
Videos
Articles
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