nSpire Touch Programmable Thermostat (White) UDG4-4999-WY

How to figure out the Kilowatt Load usage for your floor.

On the new touch screen thermostats, during the startup menu, users will be prompted to enter their KW load usage. A lot of our customers may not know this for a number of reasons (they did not install or order the floor, it may be a replacement and info on the install has been lost, etc.) Here is an easy way to help out and get the KW load they need for this menu step.

Kilowatt load usage can be figured by taking the square footage of the open floor space multiplied by 15 (for tile) or 12 (for carpet and laminate). This gives us the total wattage which we then divide by 1000 to get the Kilowatts.

An example. User has a 100 square foot room that is tiled. The math would look like this: 100 sq feet X 15 watts per square foot = 1500 divided by 1000 = 1.5 KW

Need more help? View support options

Breaker and wire sizes are selected based on the total amperage of the heating system connected to a single thermostat. This information is on the heating product's installation plan, electrical plan, or UL label. Based on guidelines from the National Electrical Code: loads up to 16 Amps may utilize 12 gauge wire with a 20-Amp breaker, and loads up to 12 Amps - 14 gauge wire with a 15-Amp breaker. Local code and/or other factors may change these guidelines.

Need more help? View support options

Pressing and holding (2-3 sec) physical power/reset button will turn the unit completely OFF. Same process turns the unit back on.

(nHance and nJoin units will have the button on the front faceplate, nSpire Touch WiFi, nSpire Touch and nTrust will have the button on the right side of the faceplate.)

Need more help? View support options

Yes, the Touch and Wifi units will keep the time, there is a back up battery that will last quite a long time.  No need for resetting the clock in event of power outage.

Need more help? View support options

To unlock thermostat nSpire from child lock mode: Connect the dots on the touch screen to make the letter "L"

Need more help? View support options

Solution:

Floor load is provided on the installation and electrical plan for your system. Kilowatt load usage can be figured by taking the square footage of the open floor space multiplied by 15 (for tile) or 12 (for carpet and laminate). This gives us the total wattage which we then divide by 1000 to get the Kilowatts. An example. User has a 100 square foot room that is tiled. The math would look like this: 100 sq feet X 15 watts per square foot = 1500 divided by 1000 = 1.5 KW

Need more help? View support options

Cause:

Floor sensor is not connected to terminals C&D, defective or damaged

Solution:

Error code "E2" means defective, damaged or not connected floor sensor. Check connections or replace sensor if necessary.

Sensor resistance should be in 8-16k range and can be tested with a digital multimeter in 20k scale.

Need more help? View support options

Cause:

My thermostat says "Ground Fault Detected"

Solution:

Follow the on-screen instruction to reset the GFI with pressing the side button. If the unit continue to trip please contact Tech Support.

Need more help? View support options

Solution:

No, supplied voltage should match the voltage of the heating product.

Need more help? View support options

Cause:

Childlock is activated

Solution:

To unlock draw an "L-shape": touch your finger to the top dot, slide to the lower dot and then slide to the right.

Need more help? View support options

Solution:

The ground wire in the floor mat must be connected directly to the ground wire of the supply or to the house ground wire.

Need more help? View support options

The default is 10k.  If this is a new installation, that is the answer.  In the very rare occasion that this is replacing a 12 year old or older Energy stat (square OJ Microline from before 2010 with red and green sensor wires), choose 12k.  If this is a replacement for the other 99% of the other thermostats we sold (Honeywell TH115 and TH111 thermostats), 10 k is the value.

Always start with the default 10k and change later if needed.

Need more help? View support options

Solution:

Please enter the default value: 10K

Need more help? View support options

All thermostats are mandated at 42" height for handicap accessibility, most private residences are mounted at 52-60".

Need more help? View support options

Yes, the floor sensor wire can be extended up to 300 feet with 18 AWG wire.

Need more help? View support options

Menu > Installer Settings > Sensor Application > Select Floor > Press checkmark to save.

See video here: https://www.warmlyyours.com/en-US/video-media/switching-modes

Need more help? View support options

Need more help? View support options