nSpire Touch WiFi Programmable Thermostat (White) with Austrian Crystals - Moonlight


Part Number: UWG4-4999-SC-FB-ML
The nSpire WiFi thermostat offers all the things you expect from a smart touchscreen thermostat – voice control (works with Hey Google and compatible with Amazon Alexa, adaptive control and intuitive operation.
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Common Support Questions (19)

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Publications and Manuals (14)

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Common Support Questions


Cause:

Thermostat is asking for distributor ID

Solution:

Distributor ID is 10266 (if you purchased a WarmlyYours system)


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Follow the on-screen instruction to reset the GFI with pressing the side button. If the unit continue to trip please contact Tech Support.

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Yes, the floor sensor wire can be extended up to 300 feet with 18 AWG wire.

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To unlock thermostat nSpire from child lock mode: Connect the dots on the touch screen to make the letter "L"

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Cause:

Floor sensor is not connected to terminals C&D, defective or damaged

Solution:

Error code "E2" means defective, damaged or not connected floor sensor. Check connections or replace sensor if necessary.

Sensor resistance should be in 8-16k range and can be tested with a digital multimeter in 20k scale.


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Solution:

No, supplied voltage should match the voltage of the heating product.


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Cause:

Childlock is activated

Solution:

To unlock draw an "L-shape": touch your finger to the top dot, slide to the lower dot and then slide to the right.


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Yes, the Touch and Wifi units will keep the time, there is a back up battery that will last quite a long time.  No need for resetting the clock in event of power outage.

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Cause:

Connecting to Amazon Alexa

Solution:

When you have successfully set up a WiFi connection and connected your thermostat to the app, you can connect your thermostat to Amazon Alexa home system.

1. Open the Amazon Alexa app on your smartphone or tablet.
2. Click “Devices” from the menu tab at the bottom of the screen.
3. Select “+” in the upper right corner.
4. Click “Add device”.
5. Find and select “Thermostat’ under “All devices”.
6. Choose “Other”.
7. Click on “Skill store”, which is marked with a blue color.
8. In the upper right corner, press “Search”. Type “UWG4” and choose the skill called "UWG4 Thermostat".
9. Press “Enable to use”.
10 Use your login information for the UWG4 app and press “Link now”. Your thermostat will be linked with this skill and your Amazon Alexa device.
11. Click on “Close”.

Your thermostat is now connected to the Amazon Alexa system!

Voice command examples:
“Alexa, what’s the temperature in the bathroom”


Cause:

Connecting to Google Assistant

Solution:

Before setting up voice control for the thermostat, you need a Google account that has been connected to the Google Home app.

1. Open the Google Home app on your smartphone or tablet.
2. At the top left, tap “Add” (+) - “Set up device” - “Works with Google”.
3. Select the manufacturer of the device from the list. Search “UWG4” and select “UWG4 Smart Thermostat”.
4. Follow the in-app steps to complete setup

a. Sign into the UWG4 app with your login information.
b. Read and accept the grants page.
c. Your thermostat should now appear as available to be linked to Google Home.
d. Choose the thermostat and click “Next” in the bottom right corner.
e. Select a location for your thermostat and click “Next”.

Your thermostat is now set up and you can try different voice commands using the thermostat name that you chose in the Google Home app.

Voice command example:
“Hey Google, set the temperature to 70 degrees”


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Cause:

Some WiFi routers limit the number of wireless devices that can connect to the Internet.

Solution:

To test whether this is the problem, shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut down, try once again to connect your WiFi Touch Thermostat to the network. If the WiFi Touch Thermostat connects successfully, consult the documentation for your access point or contact your Internet Service Provider (ISP) to find out if you can increase the number of simultaneous connections to your WiFi network.


Cause:

Some WiFi routers broadcast a stronger signal that the WiFi Touch thermostat.

Solution:

If this is the case the WiFi Touch thermostat can see the WiFi router – but the WiFi Touch thermostat cannot reach the WiFi router.


Cause:

Maybe your WiFi router requires a restart/reboot

Solution:

The problem might be with your router (even if your other wireless devices are still connected). A simple restart of the router will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power source to restart them, you should refer to your router’s documentation for specific instructions.


Cause:

Maybe your WiFi router firmware needs to be updated

Solution:

Contact your ISP or the router manufacturer for instructions on how to update the firm


Cause:

Other devices are interfering with the wireless signal

Solution:

Try turning off other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the WiFi Touch Thermostat’s network connection.


Cause:

Your WiFi Touch Thermostat needs a user reset

Solution:

Restart your WiFi Touch Thermostat. To restart the WiFi Touch Thermostat, go to Menu/User Settings/User Reset and select “Reset Thermostat”. Once your WiFi Touch Thermostat has restarted, go to Menu/WiFi/Weather Settings and try to connect your thermostat again.

Important! It is imperative that you make a note of the “Distributor ID” found in the thermostat under “Menu/User Settings/Information” before performing a “Factory Reset”. The thermostat will not operate without it.


Cause:

Insufficient WiFi signal

Solution:

Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by your phone, or is very weak, other devices may also have trouble connecting to the network from that area of your home. You may be too far away from your WiFi router or there may be a problem with it. If you are too far away from your WiFi router, you can purchase a WiFi signal repeater which will improve the range of the WiFi signal in your home for all devices.


Cause:

Your WiFi router has insufficient security

Solution:

With so many home devices now connected to the Internet, we want to make sure that your WiFi Touch Thermostat is connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers utilize two main types of protective encryption: WEP and WPA. WEP is the original form of encryption and it offers very little security.

Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more difficult to break into networks. Your WiFi Touch Thermostat currently supports WPA and WPA2 encryption only. If your router was manufactured after 2003, you should be able to change the setting from WEP to WPA by following the guide in the link: (http://www.tech-faq.com/how-to-change-wep-to-wpa.html). Your WiFi Touch Thermostat can still control your floor heating system without wireless network connection. As the best course of action, The manufacturer recommends that you upgrade your security settings to properly protect your network from hackers. If that is not possible, contact your network administrator.


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The default is 10k.  If this is a new installation, that is the answer.  In the very rare occasion that this is replacing a 12 year old or older Energy stat (square OJ Microline from before 2010 with red and green sensor wires), choose 12k.  If this is a replacement for the other 99% of the other thermostats we sold (Honeywell TH115 and TH111 thermostats), 10 k is the value.

Always start with the default 10k and change later if needed.

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All thermostats are mandated at 42" height for handicap accessibility, most private residences are mounted at 52-60".

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Pressing and holding (2-3 sec) physical power/reset button will turn the unit completely OFF. Same process turns the unit back on.

(nHance and nJoin units will have the button on the front faceplate, nSpire Touch WiFi, nSpire Touch and nTrust will have the button on the right side of the faceplate.)

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Menu > Installer Settings > Sensor Application > Select Floor > Press checkmark to save.

See video here: https://www.warmlyyours.com/en-US/video-media/switching-modes

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Please follow the interactive guide below:

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Publications and Manuals



Specifications


Warranty / Certifications

Approvals cULus listed
Ingress Protection (IPxx) Rating IP20
Warranty Limited 3-year warranty and lifetime technical support

Electrical

Battery 5 year battery backup of clock and calendar
Connection 4 wires, double pole
Connection Method Hardwired
Ground Fault Protection GFCI, Class A, 5 mA
Maximum Current 15 A
Maximum Power 1800 W @ 120 V, 3120 W @ 208 V, 3600 W @ 240 V
Supply 120 VAC, 208 VAC, 240 VAC (50/60Hz)

Appearance

Color Moonlight

Product Dimensions

Depth 2 in
Installed Depth 0.75 in
Length 5.125″

Controls

Display Backlit Display
Display Size 2″ W x 3″ H (3.5″ Diagonal)
Languages English, French, Spanish

Thermostat

Floor Sensor Compatibility 10k ohms, 12k ohms and custom
Includes Floor Sensor 10k ohms, 15′ lead

Identifiers

SKU UWG4-4999-SC-FB-ML
UPC (GTIN-12) 881308064730

Connectivity

WiFi 802.11 b/g/n
Works with Hey Google or Amazon Alexa

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